Service Designer

Breast Cancer Now; Greater London; Hybrid; GBP 47,000 - 52,000; Full time

Job summary

Breast Cancer Now is building a new UX team in London and looking for a role to own end-to-end journeys across our services. You will work within a small, multidisciplinary team alongside a UX designer and a user researcher, reporting to the Head of UX.

This is a hybrid role with a London base and a strong emphasis on evidence-based design. You don’t need to be an expert in every area, but you should have hands-on research experience, comfort with data, and the ability to advocate for users with

Qualifications

• Experience designing services end to end in a multidisciplinary team across digital and non-digital touchpoints.
• Journey mapping, blueprinting and co-design that changed an organisation.
• A practical commitment to accessibility and inclusive design.
• Building understanding that outlasts you, including with agencies and suppliers.
• Hands-on research experience, comfort with numbers, and changing your mind when the evidence points elsewhere.
• Interrogating briefs, running your own work, holding a room and writing clearly for non-designers.
• Arguing the user’s case to senior people with evidence, then committing to what’s decided.

Responsibilities

• Own the journeys: end-to-end experience across front stage and back stage.
• Speak for the experience in decision rooms and champion user needs.
• Collaborate with a small UX team and stakeholders to shape product/service design.
• Document knowledge so it’s accessible and actionable for the whole organisation.

Skills

End-to-end service design

Journey mapping

Accessibility & inclusive design

Agencies & supplier management

Hands-on research

Data-informed decisions

Brief interrogation & facilitation

Advocating for users with evidence

Tools

Figma

Miro

Lyssna

Job description

About the role

We want everyone affected by breast cancer to get the right support, at the right time, in the right way. Support for everyone, anytime, anywhere.

We’re the UK’s leading breast cancer charity. More and more of what we do happens digitally, and people who need us don’t always find us, or find us later than they should. What they find has to join up, whichever way they came in.

We’re building a user experience team from scratch. You’d be one of its first three people, alongside a UX designer and a user researcher, all reporting to our Head of UX. We’ve used agencies for service design before, and the understanding left when they did. This role exists so that it stays here.

Owning your part of it

You’d own the journeys: the person who knows how our products and services work end to end, front stage and back stage. You’ll build a point of view with evidence behind it, speak for the experience in the rooms where decisions are shaped, keep what we know where others can find it, and champion the people we don’t yet reach.

About you

You don’t need to have done all this before, and we don’t expect anyone to be excellent at everything.

Essential

• Experience designing services end to end in a multidisciplinary team, across digital and non-digital touchpoints.
• Journey mapping, blueprinting and co-design that changed what an organisation did.
• A practical commitment to accessibility and inclusive design.
• Building understanding that outlasts you, including with agencies and suppliers.
• Hands-on research experience, comfort with numbers, and changing your mind when the evidence points elsewhere.
• Interrogating briefs, running your own work, holding a room and writing clearly for non-designers.
• Arguing the user’s case to senior people with evidence, then committing to what’s decided.

Desirable

Conversational or AI-assisted experiences, health or support contexts, peer or volunteer-led services, the charity sector, and tools such as Figma, Miro and Lyssna.

If you meet most of the essential criteria and this work speaks to you, we’d really like to hear from you.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£47,000 to £52,000 London based

If you’ve any immediate questions please email [e-mail]

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date3 November 2026 at 23:59

Interview dateFirst stage interview week commencing 9 November and second stage interview week commencing 16 November