Service Designer

BREAST CANCER NOW; East Ham; On-site; GBP 38,000 - 52,000; Full time

Job summary

Breast Cancer Now in the UK is building a new user experience team, and you could be one of its first three hires alongside a UX designer and a user researcher, reporting to the Head of UX. You’ll own the journeys across digital and non-digital touchpoints, grounding decisions in evidence, and champion the voices of people affected by breast cancer.

You don't need to have done all this before, and we don't expect anyone to be excellent at everything.

Qualifications

• Experience designing services end to end in a multidisciplinary team, across digital and non-digital touchpoints.
• Journey mapping, blueprinting and co-design that changed what an organisation did.
• A practical commitment to accessibility and inclusive design.
• Building understanding that outlasts you, including with agencies and suppliers.
• Hands-on research experience, comfort with numbers, and changing your mind when the evidence points elsewhere.
• Interrogating briefs, running your own work, holding a room and writing clearly for non-designers.
• Arguing the user's case to senior people with evidence, then committing to what's decided.
• Desirable Conversational or AI-assisted experiences, health or support contexts, peer or volunteer-led services, the charity sector, and tools such as Figma, Miro and Lyssna.

Responsibilities

• Own the journeys: the person who knows how our products and services work end to end, front stage and back stage.
• Speak for the experience in the rooms where decisions are shaped, keep what we know where others can find it.
• Champion the people we don't yet reach and ensure accessibility is built in from the start.
• Collaborate with a UX designer and a user researcher, reporting to Head of UX, across digital and non-digital touchpoints.

Skills

End-to-end service design

Multidisciplinary collaboration

Journey mapping

Accessibility & inclusive design

Agency & supplier liaison

Hands-on user research

Evidence-based decision making

Clear writing for non-designers

Tools

Figma

Miro

Lyssna

Job description

We want everyone affected by breast cancer to get the right support, at the right time, in the right way. Support for everyone, anytime, anywhere. We're the UK's leading breast cancer charity. More and more of what we do happens digitally, and people who need us don't always find us, or find us later than they should. What they find has to join up, whichever way they came in. We're building a user experience team from scratch. You'd be one of its first three people, alongside a UX designer and a user researcher, all reporting to our Head of UX. We've used agencies for service design before, and the understanding left when they did. This role exists so that it stays here. Owning your part of it You'd own the journeys: the person who knows how our products and services work end to end, front stage and back stage. You'll build a point of view with evidence behind it, speak for the experience in the rooms where decisions are shaped, keep what we know where others can find it, and champion the people we don't yet reach.

You don't need to have done all this before, and we don't expect anyone to be excellent at everything.

• Experience designing services end to end in a multidisciplinary team, across digital and non-digital touchpoints.
• Journey mapping, blueprinting and co-design that changed what an organisation did.
• A practical commitment to accessibility and inclusive design.
• Building understanding that outlasts you, including with agencies and suppliers.
• Hands-on research experience, comfort with numbers, and changing your mind when the evidence points elsewhere.
• Interrogating briefs, running your own work, holding a room and writing clearly for non-designers.
• Arguing the user's case to senior people with evidence, then committing to what's decided.
• Desirable Conversational or AI-assisted experiences, health or support contexts, peer or volunteer-led services, the charity sector, and tools such as Figma, Miro and Lyssna.