Service Designer - End-to-End Urban Mobility

Service Design Jobs; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

32 days off incl. bank holidays

Employer pension

Paid sick leave

Parental leave

Birthdays off

Employee assistance

Learning budget

Cycle to work

Tech scheme

Volunteer days

Gym discounts

Job summary

Beryl is seeking a Service Designer to improve the end-to-end rider journey, from unlocking a bike to council reporting and fleet operations. You will lead service design while staying hands-on with UX for the app and internal tools, influencing both digital and physical touchpoints.

You’ll work with product, engineering, operations and customer support to identify where services break down and craft fixes. Strong UX and field research experience are essential to succeed.

Qualifications

• 4+ years in service design, UX design or a closely related role with a portfolio.
• Hands-on experience with service blueprints, journey maps and ecosystem maps to drive change.
• Strong UX craft across interaction design, IA, prototyping and usability testing.
• Confident in running qualitative research and turning findings into recommendations.
• Able to work with engineers, operations staff, and council officers across the business.
• Clear, concise communication, written and verbal.

Responsibilities

• Map the full rider, partner, and operations journey end-to-end.
• Engage with riders on the street to observe how schemes operate.
• Identify breakdowns and design fixes with software and hardware teams.
• Continue improving the rider app and internal tools.
• Test ideas with real users and use data to prioritise actions.
• Collaborate with product, engineering, operations and support teams.
• Monitor mobility trends and competitor activity to advance services.

Skills

Service design

UX design

Stakeholder comms

Qualitative research

Cross-functional

Information architecture

Prototyping

Usability testing

Job description

Beryl is seeking a Service Designer to improve the end-to-end rider journey, from unlocking a bike to council reporting and fleet operations. You will lead service design while staying hands-on with UX for the app and internal tools, influencing both digital and physical touchpoints.

You’ll work with product, engineering, operations and customer support to identify where services break down and craft fixes. Strong UX and field research experience are essential to succeed.