Hybrid Service Designer (UX): Shape Sustainable Mobility

Hard Problems; Greater London; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

32 days off

Employer pension contributions

Paid sick leave

Enhanced parental leave

Birthday day off

Employee assistance programme

Learning and development budget

Cycle-to-work scheme

Tech scheme for discounted technology

Paid volunteer days

Discounted gym memberships

Job summary

Beryl is seeking a Service Designer for London to improve the end-to-end rider and operations experience, combining digital and on-street elements. You’ll lead service design while contributing hands-on UX for rider apps and internal tools, collaborating with product, engineering, operations and support teams.

The role is based in London with a hybrid setup (3 days in the office) and a salary in the £45,000–£55,000 range. Experience with quantitative and qualitative research is highly valued.

Qualifications

• 4+ years in service design, UX design or a closely related role, with a portfolio showing both.

Responsibilities

• Map the full rider, council partner and operations journey.
• Talk to riders on the street to observe schemes in practice.
• Identify where the service breaks down and design fixes that span software and hardware teams.
• Improve the rider app and internal tools.
• Test ideas with real users and use data to prioritise next steps.
• Work closely with product, engineering, operations and customer support teams.
• Monitor mobility trends and competitor activity to advance the service offering.

Skills

Service design

UX design

Journey maps

Prototyping

Usability testing

Qualitative research

Cross-functional collaboration

Communication

Tools

Figma

Miro

Job description

Beryl is seeking a Service Designer for London to improve the end-to-end rider and operations experience, combining digital and on-street elements. You’ll lead service design while contributing hands-on UX for rider apps and internal tools, collaborating with product, engineering, operations and support teams.

The role is based in London with a hybrid setup (3 days in the office) and a salary in the £45,000–£55,000 range. Experience with quantitative and qualitative research is highly valued.