Hybrid Service Designer (UX) for Sustainable Mobility

Beryl; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Benefits offered by this job

32 days off

Pension contributions

Paid sick leave

Parental leave

Birthdays off

Employee assistance program

Learning and development budget

Cycle to work scheme

Tech scheme

Volunteer days

Gym membership discounts

Job summary

Beryl is seeking a Service Designer (UX) to lead end-to-end service design for riders, council partners, and operations in London. You will influence both digital and physical touchpoints, with heavy emphasis on UX for the rider app and internal tools.

The role requires strong hands-on UX skills, stakeholder collaboration, and field research to continuously improve the end-to-end journey across services and systems.

Qualifications

• 4+ years in service design, UX design or closely related role with portfolio.
• Hands-on experience with service blueprints, journey maps and ecosystem maps to drive change.
• Strong UX craft: interaction design, information architecture, prototyping and usability testing.

Responsibilities

• Map the full Beryl journey for riders, council partners and operations teams.
• Get out on the street to talk to riders and observe how schemes really work.
• Spot where the service breaks down and design practical fixes with software and hardware teams.
• Continue to improve and design the rider app and internal tools.
• Test ideas with real users and use data to decide what to do next.
• Work closely with product, engineering, operations and customer support.
• Monitor latest trends in mobility and competitors to advance our service offering.

Skills

4+ years service design

Service blueprints & journey maps

UX craft: IA & prototyping

Qualitative research

Cross-functional collaboration

Clear communication

Job description

Beryl is seeking a Service Designer (UX) to lead end-to-end service design for riders, council partners, and operations in London. You will influence both digital and physical touchpoints, with heavy emphasis on UX for the rider app and internal tools.

The role requires strong hands-on UX skills, stakeholder collaboration, and field research to continuously improve the end-to-end journey across services and systems.