Service Designer: Drive user-centered digital transformations

The Abbey; Manchester; On-site; GBP 40,000 - 64,000; Full time

Job summary

The Abbey in Manchester is seeking a Service Designer to join its digital transformation practice. You will collaborate with multidisciplinary teams to design, improve and deliver user-centred services across public and private sector programmes, applying design, technology, data and creativity.

As a Service Designer, you will guide the end-to-end lifecycle from discovery to delivery, prototype artefacts, ensure accessibility, and work within agile teams to deliver high-quality service design

Qualifications

• Minimum 3 years' experience in service design and product design.
• Experience with Government Digital Service (GDS) standards or comparable design frameworks.
• Strong capability in producing artefacts including Current and future-state user journeys, Personas, Service concepts and blueprints.
• Experience identifying potential accessibility barriers for complex user groups.
• Experience facilitating workshops, design sprints or ideation sessions.
• Ability to visualise complex services in an accessible and engaging way for different audiences.
• Experience working in agile, cross-functional teams including researchers, designers, analysts and developers.
• Strong stakeholder management and ability to manage competing priorities.

Responsibilities

• Support clients through the full service design process from ideation to testing.
• Create service design artefacts such as user journeys, personas, service blueprints and maps.
• Apply service design standards across public and private sector projects.
• Identify accessibility considerations throughout the design process.
• Collaborate within agile, multidisciplinary teams.
• Own service design deliverables while coordinating with other design disciplines.
• Present insights and design outputs clearly using visuals.
• Facilitate workshops and collaborative design activities.
• Identify and manage risks, escalating when needed.
• Advocate for user-centred design among stakeholders.

Skills

Service design

Product design

GDS standards

Workshops facilitation

Agile teams

Stakeholder management

User journeys

Job description

The Abbey in Manchester is seeking a Service Designer to join its digital transformation practice. You will collaborate with multidisciplinary teams to design, improve and deliver user-centred services across public and private sector programmes, applying design, technology, data and creativity.

As a Service Designer, you will guide the end-to-end lifecycle from discovery to delivery, prototype artefacts, ensure accessibility, and work within agile teams to deliver high-quality service design