Service Designer Service Designer

The Abbey; Manchester; On-site; GBP 40,000 - 64,000; Full time

Job summary

The Abbey in Manchester is seeking a Service Designer to join its digital transformation practice. You will collaborate with multidisciplinary teams to design, improve and deliver user-centred services across public and private sector programmes, applying design, technology, data and creativity.

As a Service Designer, you will guide the end-to-end lifecycle from discovery to delivery, prototype artefacts, ensure accessibility, and work within agile teams to deliver high-quality service design

Qualifications

• Minimum 3 years' experience in service design and product design.
• Experience with Government Digital Service (GDS) standards or comparable design frameworks.
• Strong capability in producing artefacts including Current and future-state user journeys, Personas, Service concepts and blueprints.
• Experience identifying potential accessibility barriers for complex user groups.
• Experience facilitating workshops, design sprints or ideation sessions.
• Ability to visualise complex services in an accessible and engaging way for different audiences.
• Experience working in agile, cross-functional teams including researchers, designers, analysts and developers.
• Strong stakeholder management and ability to manage competing priorities.

Responsibilities

• Support clients through the full service design process from ideation to testing.
• Create service design artefacts such as user journeys, personas, service blueprints and maps.
• Apply service design standards across public and private sector projects.
• Identify accessibility considerations throughout the design process.
• Collaborate within agile, multidisciplinary teams.
• Own service design deliverables while coordinating with other design disciplines.
• Present insights and design outputs clearly using visuals.
• Facilitate workshops and collaborative design activities.
• Identify and manage risks, escalating when needed.
• Advocate for user-centred design among stakeholders.

Skills

Service design

Product design

GDS standards

Workshops facilitation

Agile teams

Stakeholder management

User journeys

Job description

Service Designer

Join a Leading Digital Transformation Consultancy

A leading business and technology consultancy is looking for a talented Service Designer to join its growing digital and innovation practice. Working alongside multidisciplinary teams, you will help clients design, improve and deliver user-centred services that solve complex challenges through the thoughtful application of design, technology, data and creativity. This is an exciting opportunity to contribute to impactful transformation programmes across both public and private sector organisations while developing your expertise within a collaborative and supportive environment.

The Role

As a Service Designer, you will support clients through the end-to-end service design lifecycle, helping to create innovative products and services from early discovery and ideation through to delivery, testing and continuous improvement. You will work within cross-functional teams to deliver high-quality service design outputs, champion accessibility and inclusion and advocate for user-centred design principles throughout project delivery.

Key Responsibilities

• Support clients through the full service design process, from ideation and inception through to solution build and testing
• Create service design artefacts including user journeys, personas, service blueprints, service maps and proof of concepts
• Apply recognised service design standards and best practices across public and private sector projects
• Identify and address accessibility and inclusion considerations throughout the design process
• Collaborate effectively within agile, multidisciplinary teams
• Take ownership of service design deliverables while working closely with other user-centred design disciplines
• Present insights and design outputs clearly using compelling visual communication
• Facilitate workshops, ideation sessions and collaborative design activities
• Identify and manage risks, escalating where appropriate
• Promote and advocate for user-centred design among stakeholders and project teams
• Bring a curious mindset with a passion for understanding user needs and challenging assumptions

Skills & Experience

• Minimum 3 years' experience in service design and product design
• Proven ability to work across the full service design lifecycle with minimal supervision
• Experience working with Government Digital Service (GDS) standards and design principles, or comparable design frameworks
• Strong capability in producing service design artefacts including: Current and future-state user journeys, Personas, Service concepts, Service blueprints, Related design documentation
• Experience identifying potential accessibility barriers for complex user groups
• Experience facilitating workshops, design sprints, ideation sessions or similar activities
• Ability to visualise complex services in an accessible and engaging way for different audiences
• Experience solving complex problems in fast-paced environments with strong storytelling skills
• Experience working in agile, cross-functional teams including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers
• Ability to manage competing priorities within challenging timeframes
• Strong stakeholder management and relationship-building skills
• Passion for user-centric design and translating user needs into effective service solutions

Portfolio Expectations

Candidates should be able to demonstrate examples of previous work. This does not need to be a formal portfolio but should showcase your approach, process and service design outputs through visual artefacts and project examples.

Security Requirements

Applicants must be eligible to obtain UK Security Check (SC) clearance, including meeting applicable residency requirements.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.