Senior Service Designer: Transform Public Services

DWP Digital; Manchester; Hybrid; GBP 58,000 - 78,000; Full time

Benefits offered by this job

Hybrid working

Civil service pension

Holiday entitlement 26–31 days

Flexi-time extra days

Professional development

Job summary

DWP Digital is hiring a Senior Service Designer to shape inclusive, user-centred public services used across the UK. You will work on complex transformation programmes, using service design techniques, user insight and evidence-based approaches to create accessible, effective services centred around user needs.

You will collaborate with multidisciplinary teams to understand problems, identify opportunities and design better outcomes, using workshops, service mapping and stakeholder engagement to

Qualifications

• Experience designing end-to-end services that solve complex problems while balancing user needs, business goals and policy objectives.
• Strong understanding of evidence-based service design methods, using research, insight, storytelling and visualisation techniques.

Responsibilities

• Shape the future of public services used by millions across the UK.
• Collaborate with multidisciplinary teams to understand problems, identify opportunities and design better outcomes.
• Lead workshops and service design activities to deliver user-centred services.

Skills

End-to-end service design

User-centred design

Evidence-based design

Stakeholder collaboration

Workshop facilitation

Job description

DWP Digital is hiring a Senior Service Designer to shape inclusive, user-centred public services used across the UK. You will work on complex transformation programmes, using service design techniques, user insight and evidence-based approaches to create accessible, effective services centred around user needs.

You will collaborate with multidisciplinary teams to understand problems, identify opportunities and design better outcomes, using workshops, service mapping and stakeholder engagement to