Service Design and Transition Specialist

Computacenter; Hatfield; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT service provider in Hatfield is seeking a Service Design and Transition Specialist responsible for ensuring smooth deployment of IT services. The ideal candidate will have strong knowledge of ITIL processes and excellent communication skills. This full-time position offers an exciting opportunity to drive business-focused service design and enhance operational efficiency.

Qualifications

• Effective design and implementation of new services that meet business and operational needs.
• Successful transition of services with minimal disruption.
• Clear service documentation and knowledge transfer.

Responsibilities

• Define and implement processes for designing and transitioning new services.
• Ensure IT services drive measurable business outcomes.
• Implement transition plans for smooth deployment.

Skills

ITIL 4 Foundation

Strong knowledge of ITIL Service Design and Transition processes/practices

Experience in delivering service transition in an IT environment

Experience in delivering service designs in an IT organization

Excellent stakeholder management and communication skills

Knowledge of ITSM tools and service delivery frameworks

Experience in an agile environment

Job description

Service Design and Transition Specialist

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Service Design and Transition Specialist

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Service Design and Transition Specialist

Ideally Hatfield based - other CC sites may be considered

The Service Design & Transition Manager delivers the design and transition of IT services, ensuring they align with business objectives, ITIL best practices, and operational readiness.

The role is responsible for ensuring services meet business requirements and are fully operational upon deployment.

What you’ll do

• Service Design & Transition Planning – Define and implement processes for designing and transitioning new or changed services to ensure alignment with business objectives.
• Delivering Business-Focused Service Design – Ensure IT services are designed to drive measurable business outcomes, improve operational efficiency, and enhance the user experience.
• Seamless Service Transition for Operational Readiness – Implement transition plans that guarantee smooth deployment, reducing downtime and maximizing service stability.
• Service Documentation & Knowledge Transfer – Maintain service models, workflows, and operational readiness documentation.
• Stakeholder Engagement – Facilitate communication between project teams, service owners, and operational teams to ensure seamless transitions.
• Risk & Compliance Management – Assist in risk assessments and ensure adherence to ITIL and governance frameworks.
• Service Acceptance & Readiness – Ensure new services meet operational readiness criteria, including SLAs, support models, testing and performance benchmarks.
• Change & Release Coordination – Work with Change and Release Management to ensure controlled deployment of new or modified services.
• Service Portfolio Management – Ensure services are designed with consideration of the broader service portfolio, minimizing duplication and optimizing efficiency.
• Drive and Initiative – Ability to manage a wide ranging workload over extended periods using on own initiative.

What you’ll need

• ITIL 4 Foundation
• Strong knowledge of ITIL Service Design and Transition processes/practices.
• Experience in delivering service transition in an IT environment.
• Experience in delivering service designs in an IT organisation.
• Ability to document service requirements and operational models in clear designs.
• Excellent stakeholder management and communication skills.
• Knowledge of ITSM tools and service delivery frameworks.
• Experience in an agile environment

Critical success factors:

• Effective design and implementation of new services that meet business and operational needs.
• Successful transition of services with minimal disruption.
• Clear service documentation and knowledge transfer.
• Strong stakeholder engagement and alignment with business needs.
• Continuous improvement of the service transition process.
• Compliance with ITIL and governance frameworks.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Strategy/Planning

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