Service Designer

NatWest Boxed; City of Edinburgh; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Designer to join their innovative team. In this role, you'll leverage your expertise in service design to create impactful solutions that enhance user experiences and streamline internal processes. You'll collaborate with cross-functional teams to conduct user research, develop service blueprints, and lead workshops aimed at uncovering customer needs. This position offers a dynamic environment where your skills will be valued, and you'll have the opportunity to make a significant impact in the fintech space. If you're passionate about user-centered design and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Proven expertise in creating insight-led service blueprints.
• Experience in user-centered digital experiences and complex processes.

Responsibilities

• Designing service blueprints to improve customer needs and internal processes.
• Leading workshops to uncover customer needs and service opportunities.

Skills

Service Design

User Research

Prototyping

Customer Journey Mapping

Analytical Skills

Problem Solving

Communication Skills

Tools

Service Design Tools

Job description

Join to apply for the Service Designer role at NatWest Boxed

Join to apply for the Service Designer role at NatWest Boxed

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description

Join us as a Service Designer

• We’re looking for a service designer with proven expertise in creating insight-led service blueprints for complex processes and user-centered digital experiences.
• This is an opportunity to work in an environment where you’ll be challenged, trusted, and where your skills and talents will be valued and respected
  
  
  

What You'll Do

You’ll be working within cross functional product teams to help deliver best in class solutions for our digital projects. Your role as a Service Designer will see you taking the lead in establishing new ways of working so that we can deliver new products within the Fintech innovation space.

Day-to-day, you’ll be:

• Designing and mapping service blueprints to address customer needs and improve internal processes
• Conducting and supporting user research activities (including interviews, surveys, usability testing and data synthesis to identify user needs, pain points and opportunities for improvement
• Collaborating with product and operations teams to design solutions to improve the internal processes to meet our OKRs
• Leading discovery and co-creation workshops to uncover customer needs and service opportunities
• Collaborating with cross-functional stakeholders to share feedback, ensure alignment and successful delivery of service design solutions
  
  
  

The Skills You'll Need

We’re looking for an experienced service designer who can work well in a fast paced and data driven environment. You’ll have proven experience in driving user-centered service blueprints and solutions for complex internal processes

You’ll also demonstrate:

• Proficiency in service design tools and techniques, including service blueprinting, customer journey mapping, and prototyping
• Skilled in leading workshops, conducting research, and developing service solutions from insights
• Strong analytical and problem-solving skills, focused on customer research and journey mapping
• Excellent communication, presentation, stakeholder management and collaboration skills
• Passion for customers and a problem solving mentality, with proven ability to support customer research, map out customer journeys and identify opportunities
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Banking

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