Senior Service Designer [Service Designing, Service Mapping]

GIOS Technology Limited; Manchester; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Onsite work three days a week

Job summary

GIOS Technology Limited in the United Kingdom is hiring a Senior Service Designer to lead end-to-end service design for government-facing digital services. You will drive multi-disciplinary workstreams across policy, product, research and engineering to meet user needs and government standards.

The role focuses on service mapping, journey mapping, blueprinting and workshop facilitation, with frequent collaboration with stakeholders to shape outcomes and deliver measurable improvements for

Qualifications

• Experience in UK Government/public sector or highly regulated environments.
• Strong understanding of Government Service Standard and Service Manual.
• Experience supporting services through discovery, Alpha, beta and live phases.

Responsibilities

• Lead the design and improvement of end-to-end services across multiple channels and touchpoints.
• Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.
• Collaborate with product managers, researchers, analysts, designers and technical teams to shape service outcomes.
• Translate user needs, policy requirements and operational constraints into practical service solutions.
• Identify pain points, risks and opportunities across complex service ecosystems.
• Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
• Use research insights and evidence to inform service design decisions.
• Produce clear design artefacts and recommendations to support delivery and decision making.
• Coach and influence teams in adopting user-centred design practices.

Skills

Service design

Service mapping

Stakeholder engagement

Agile delivery

Research analysis

Public sector experience

Job description

Key Skills: Service Designing, service mapping

We are hiring for Senior Service Designer at Manchester/Leeds/Sheffield/Birmingham, UK - 3 days per week Onsite

Job Description:

Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.

The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.

• Lead the design and improvement of end-to- end services across multiple channels and touchpoints.
• Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.
• Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes.
• Translate user needs, policy requirements and operational constraints into practical service solutions.
• Identify pain points, risks, dependencies and opportunities across complex service ecosystems.
• Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
• Use research insights, data and evidence to inform service design decisions.
• Support service assessments and ensure alignment with the Government Service Standard.
• Produce clear design artefacts and recommendations to support delivery and decision making.
• Coach and influence teams in adopting user-centred design practices.
• Experience working within UK Government, public sector or highly regulated environments.
• Strong understanding of the Government Service Standard and Service Manual.
• Experience supporting services through discovery, Alpha, beta and live phases.
• Experience working with multidisciplinary teams using agile delivery methodologies.
• Ability to analyse complex service landscapes and identify strategic improvement opportunities.
• Experience producing high-quality service design artefacts and recommendations for senior stakeholders.