Service Designer

83zero Ltd; Urmston; On-site; GBP 70,000 - 95,000; Full time

Job summary

83zero Ltd is seeking a Senior Service Designer with active SC clearance to lead public sector digital transformation projects. You will shape user-centred services, guide cross-functional teams and apply GDS standards.

Join a collaborative design community, mentor juniors, and drive end-to-end service design from discovery to delivery on high-profile programmes.

Qualifications

• 5+ years in service and product design.
• Active SC clearance is essential.
• Experience applying GDS standards.
• Led service design workstreams independently.

Responsibilities

• Leading end-to-end service design workstreams, from discovery through to delivery.
• Shaping innovative, user-focused digital services.
• Applying GDS standards, accessibility and inclusive design principles.
• Facilitating workshops, co-design sessions and design sprints.
• Collaborating with UX/UI designers, researchers, product owners and developers.
• Mentoring junior designers and shaping the wider design practice.

Skills

Workshop facilitation

Stakeholder management

Communication skills

Agile teamwork

Public sector experience

Tools

GDS standards

Job description

NOW HIRING: SENIOR SERVICE DESIGNER

Lead. Design. Transform. Make an impact.

Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects?

This is your chance to shape the future of digital services, solve complex challenges and create meaningful, user-centred experiences that make a real difference.

WHAT YOU'LL BE DOING

• Leading end-to-end service design workstreams, from discovery through to delivery.
• Shaping innovative, user-focused digital services.
• Applying GDS standards, accessibility and inclusive design principles.
• Facilitating workshops, co-design sessions and design sprints.
• Collaborating with UX/UI designers, researchers, product owners and developers.
• Mentoring junior designers and helping shape the wider design practice.

WHAT WE'RE LOOKING FOR

• 5+ years' experience in service and product design.
• Active SC clearance - ESSENTIAL.
• Strong experience applying GDS standards within public sector environments.
• A proven track record of independently leading service design workstreams.
• Excellent workshop facilitation, stakeholder management and communication skills.
• Experience working in agile, multidisciplinary teams.

WHY MAKE YOUR NEXT MOVE?

• Work on high-profile public sector transformation programmes.
• Tackle meaningful challenges with real-world impact.
• Join a collaborative, forward-thinking design community.
• Access ongoing training, development and professional certifications.
• Enjoy a flexible benefits package and performance-related bonus.

READY TO MAKE AN IMPACT?