Service Analyst

Capita

United Kingdom

Remote

GBP 39,150 - 47,850

Full time

14 days+

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Benefits offered by this job

Salary up to £43,500 plus benefits

Home-based position

23 days' holiday (rising to 27)

Paid day out for volunteering

Company pension and life assurance

Voluntary benefits for lifestyle

Access to Employee Network Groups

Job summary

A leading outsourcing firm in the UK is seeking an experienced Service Analyst to support service design in HR, Finance, and Payroll. This full-time role involves collaboration with functional teams and assisting in quality assurance. The ideal candidate has experience in shared service design and ERP platforms, with an emphasis on user-centric services. Competitive salary up to £43,500 plus benefits offered.

Qualifications

Experience in service design for HR, Finance, and Payroll environments.
Background in collaborative work across teams.
Ability to contribute to quality assurance and service integration.

Responsibilities

Support the creation of Capita's Service Blueprint and High-Level Operating Model.
Assist functional teams in developing detailed service designs.
Collaborate with End-User Forum to refine service designs.

Skills

Experience in shared service design and implementation across multiple functions

Familiarity with ERP platforms and service transition planning

Ability to work collaboratively across dispersed teams

Familiarity with UX design and accessibility standards

Understanding of Government Digital Service (GDS) methodology and service lifecycle

Experience with Oracle Fusion ERP implementations

Background in phased service transfers and interim service states

Awareness of digital accessibility, inclusion, and ethics in public services

Experience supporting post-transition hypercare and operational readiness

Job description

Overview

Join to apply for the Service Analyst role at Capita.

This range is provided by Capita. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Capita is seeking an experienced Service Analyst to support the development of end-to-end service design for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric services across HR, Finance and Payroll.

Reporting to the Capita Service Architect, you will support the development of Capita\'s service design, ensuring alignment with client requirements and Capita\'s solution capabilities. You\'ll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and assist in the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.

Ready to help shape the future of service delivery in a major transformation programme? Apply now!

What you\'ll be doing

Support the creation of Capita\'s Service Blueprint and High-Level Operating Model
Assist functional teams in developing detailed service designs across HR, Finance and Payroll
Collaborate with the End-User Forum to present and iterate service designs
Ensure integration with external service elements and Capita\'s technical solutions
Contribute to the development of SOPs and support testing and training preparation
Support quality assurance of service design and alignment with internal and external standards
Assist in resolving service design issues and operational challenges during early service life
Provide input to service transition planning and dress rehearsals
Help resolve live service-related issues during initial operational rollout

What we\'re looking for

Experience in shared service design and implementation across multiple functions
Familiarity with ERP platforms and service transition planning
Ability to work collaboratively across dispersed teams
Familiarity with UX design and accessibility standards
Understanding of Government Digital Service (GDS) methodology and service lifecycle
Experience with Oracle Fusion ERP implementations
Background in phased service transfers and interim service states
Awareness of digital accessibility, inclusion, and ethics in public services
Experience supporting post-transition hypercare and operational readiness

About Capita

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences

What\'s in it for you?

Salary up to £43,500 plus benefits
Home-based position
23 days\' holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks\' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You\'ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We\'re committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation ✅ Achieve together Everyone is valued

What we hope you\'ll do next

Choose \'Apply now\' to fill out our short application, so that we can find out more about you.

At Capita, we\'re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you\'d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we\'ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Seniority level