Service Design Lead - Transform Local Services

Southwark; Greater London; Ibrido; GBP 47.000 - 55.000; Tempo pieno

Descrizione del lavoro

Southwark Council is recruiting a Service Design Lead to shape how services are designed and delivered across the council, ensuring they meet resident needs while supporting priorities and financial sustainability.

You will lead discovery through implementation, working with residents, frontline services and multidisciplinary teams to create evidence-based solutions that improve outcomes and drive lasting change.

Competenze

• Experience leading or supporting service design projects within large or complex organisations.
• Strong understanding of user-centred design methods, including research, journey mapping, service blueprinting, prototyping and user testing.
• Ability to translate research, insight and data into practical improvements to services and processes.
• Strong facilitation and communication skills with experience bringing people together to explore problems and develop solutions.

Mansioni

• Lead service design activity within transformation programmes and projects from discovery through to implementation.
• Develop user journeys, service blueprints and prototypes to explore and test ideas.
• Facilitate workshops and co-design sessions with residents, frontline staff and partners.
• Collaborate with multidisciplinary teams to ensure practical, affordable and deliverable solutions.

Conoscenze

Service design leadership

User-centred design

Facilitation

Multidisciplinary collaboration

Formazione

Service Design/UX qualification or equivalent

Strumenti

Miro

Figma

Descrizione del lavoro

Southwark Council is recruiting a Service Design Lead to shape how services are designed and delivered across the council, ensuring they meet resident needs while supporting priorities and financial sustainability.

You will lead discovery through implementation, working with residents, frontline services and multidisciplinary teams to create evidence-based solutions that improve outcomes and drive lasting change.