Service Designer Consultant (SC Eligible)

Stealth iT Consulting; Greater London, Manchester, Glasgow; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Full benefits

Flexi working (remote or hybrid)

Ad hoc client site travel

Job summary

Stealth iT Consulting in the UK seeks Junior/Mid-Senior Service Designer Consultants to work on digital transformation projects across government, finance, retail and energy.

Roles involve service design artefacts, user journeys, personas, blueprints, and facilitation workshops; must have active SC clearance; experience with agile teams. The position offers remote or hybrid options with travel to client sites as needed and a competitive salary within 55k-70k plus benefits.

Qualifications

• Active SC Clearance is required.
• Experience across the service design process autonomously.
• Ability to create service artefacts: journeys, personas, blueprints.
• Experience with Government Digital Service (GDS) standards or similar.
• Experience facilitating workshops or design sprints.
• Ability to visualise complex services for varied audiences.
• Curious mindset with strong storytelling ability.
• Experience working in an Agile/scrum environment in cross-functional teams.

Skills

SC Clearance

Service design

Workshop facilitation

GDS design principles

Stakeholder communication

Job description

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformation & NextGen AI Solutions, with offices in London, Manchester and Glasgow providing a flexi working model (option of remote or hybrid + ad hoc client site travel)

We're looking for multiple Jnr/Mid-Senior Service Designer Consultants to join a rapidly growing team, working across multiple Digital Transformation projects within Government, Finance, Retail & Energy sectors.

Budget:

Consultant level:

£55k + full benefits + flexi working (option of remote or hybrid + ad hoc client site travel)

Senior Consultant level:

£70k + disc bonus + full benefits + flexi working (option of remote or hybrid + ad hoc client site travel)

Primary skills and experience required:

• Must hold active SC Clearance
• Proven experience working across a service design process, autonomously with minimal support
• Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts
• Experience working with Government Digital Service (GDS) service standards, applying GDS design principles or working to similar design standards
• Client readiness’, with experience facilitating workshops, design sprints, ideation sessions or similar
• Ability to visualise complex services in an easy-to-understand format for varying audiences
• Ability to adopt a curious and inquisitive mindset – with a passion for asking ‘why’
• Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling
• Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers