Service Design and Transition Manager

BJSS; Liverpool; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

BJSS seeks a Service Design and Transition Manager in Liverpool. The role focuses on providing leadership in Service Design, supporting team development, and enhancing client service management. Ideal candidates will have extensive ITIL experience and strong interpersonal skills, contributing to a culture of continuous improvement and engagement.

Benefits

Flexible benefits

Health and wellbeing plans

Life assurance

25 days leave plus holidays

Hybrid working

Discounts

Referral schemes

EV schemes

Training

Social activities

Qualifications

• Extensive experience in ITIL service processes, service design, transition, and large-scale service management.
• Experience in Service Operations and designing new service structures.

Responsibilities

• Provide input to Managed Service Design and Transition Strategy.
• Support and mentor new team members in the Service Design and Transition function.
• Work across various Managed Service projects, adapting to client needs.

Skills

Interpersonal skills

Presentation skills

Mentoring skills

Continuous improvement

Tools

Service management tools

Job description

Service Design and Transition Manager, Liverpool

Client: BJSS

Location: Liverpool, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 0f551f1c56ac

Job Views: 19

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; develop robust, repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.

Objectives: Create artefacts for Service Discovery, Design, and Transition that ensure high quality and consistency across clients.

• Support Current Service Support – understanding the 'as is' state and conducting maturity assessments where needed.
• Define Service Support Scope, Model, SLAs, Process Model, and Support Runbook.
• Agree on tools, roles, responsibilities, reports, transition plans, security, and third-party integrations.

People Management

Support and mentor new team members in the Service Design and Transition function.

Raising Awareness of BJSS (Managed Services)

Participate in internal and external events to promote BJSS Managed Services.

Collective Management Responsibilities

• Support recruitment, learning & development, marketing, business development, bids, and pre-sales.
• Provide Service Management and Managed Service consultancy for client engagements.
• Work across various Managed Service projects, adapting to client needs.

About You

We’d love to hear from you if:

• You lead by example and embrace continuous improvement.
• You possess strong interpersonal, presentation, and mentoring skills.
• You are ambitious, enthusiastic, and eager to grow BJSS while maintaining a positive culture.

Experience

• Extensive experience in ITIL service processes, service design, transition, and large-scale service management.
• Experience in Service Operations and designing new service structures.
• Proficient with various service management tools.

Some of the Perks

• Flexible benefits, health and wellbeing plans, life assurance, 25 days leave plus holidays, hybrid working, discounts, referral schemes, EV schemes, training, and social activities.