Operational Change Manager

Capita; Coventry; Remote; GBP 45,000 - 65,000; Full time

Job summary

Capita is seeking an Operational Change Manager to lead significant business change initiatives in Coventry. The role involves managing stakeholder relations, planning and delivering effective change management solutions, and ensuring project goals are met. Join a forward-thinking company dedicated to safety and innovation in public transport management.

Benefits

23 days' holiday (rising to 27)

Company matched pension

Life assurance

Volunteering opportunities

Flexible working options

Access to Employee Network Groups

Qualifications

• Strong understanding of business change management methodologies.
• Excellent project management skills, managing multiple projects simultaneously.
• Proactive, results-driven, able to work to tight deadlines.

Responsibilities

• Lead and manage delivery of business change initiatives.
• Develop change management communication plans.
• Identify business change requirements and develop solutions.

Skills

Stakeholder Management

Project Management

Change Management

Analytical Skills

Problem Solving

Communication

Leadership

Job description

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We're currently looking for a Operational Change Manager to join the team, based on an initial secondment.

The Operational Change Manager is responsible for leading and managing the successful delivery of business change initiatives, monitoring and evaluating the progress of the change, and providing feedback to stakeholders.

Responsibilities

Performs complex activities. Provides recommended solutions. Works with senior consultants / managers to develop and deliver client presentations.

Planning & Delivery - Develop and implement management plans. Providing guidance to project teams in the development of change management plans and communications.

Change Needs Analysis - Work closely with stakeholders across the organisation to identify business change requirements and develop and implement solutions to meet those requirements.

Communications & Training - Develop change management communication plan. Develop and implement effective training and development programs to support the adoption of business change initiatives.

Business Readiness – Support the business / end users in identifying and qualifying, the business readiness criteria before managing them in readiness for implementation.

Stakeholder Management - Identify stakeholders, ensuring their inclusion in stakeholder engagement plan. Point of contact for nominated stakeholders. Provide regular updates on the progress of business change initiatives to key stakeholders and ensure appropriate reporting mechanisms are in place.

Risk & Benefit Management - Monitor and manage the risks associated with change initiatives, and ensure appropriate measures are in place to mitigate those risks.

Continuous Improvement - Stay up to date with industry trends and best practices in business change management and apply this knowledge to continuously improve the organisation's change management capabilities. Embedding a culture of change management, continuous improvement, and innovation across the organization.

About You

Strong understanding of business change management methodologies, tools and techniques

Excellent project management skills, with the ability to manage multiple projects simultaneously

Excellent stakeholder management skills, with the ability to build effective relationships at all levels of the organisation

Excellent communication and presentation skills, with the ability to communicate complex information in a clear and concise manner to both technical and non-technical audiences

Strong analytical and problem-solving skills, with the ability to identify and mitigate risks and issues

Ability to work independently, and as part of a team, to deliver business change initiatives to the required quality standards

Proactive, results-driven and able to work to tight deadlines

Strong leadership skills, with the ability to lead and motivate cross-functional teams.

About Capita | Transport For London (TFL)

We make journeys easier and safer. We’re using technology and data to help more people move around London. Our teams are managing everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London’s red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.

What’s in it for you?

A competitive basic salary

23 days’ holiday (rising to 27) with the opportunity to buy extra leave

The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

Work from Home (#LI-Remote)

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.