Service Design And Asset Manager - DV Clearance Needed

Mayfleet Recruitment Limited; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Mayfleet Recruitment Limited is seeking a Service Design and Asset Manager for a UK defence organisation within its Technology Operations function. The role oversees a mixed estate of modern platforms and legacy systems as digital change progresses, ensuring services are designed for live support and that the organisation has a clear view of owned technology.

You will design new IT services, set readiness criteria, manage asset life cycle, maintain CMDB integrity, control software licensing, and

Qualifications

• Substantial IT service management experience in a large, complex environment.
• A strong track record in service design, service transition or both.
• Hands-on experience of IT asset management, including hardware, software licensing and CMDB.
• Experience of ITSM tooling such as ServiceNow or similar.
• Good supplier and contract management experience.
• The confidence to bring order to a complex estate and influence stakeholders at all levels.
• ITIL v4 Foundation as a minimum.

Responsibilities

• Designing new and changed IT services, including support models, service levels and service catalogue entries
• Setting operational readiness criteria and managing the acceptance of services into live support
• Working with architects, project teams and strategic suppliers to make sure services can be supported from day one
• Owning the hardware and software asset life cycle, from procurement through to secure disposal
• Building and improving the asset register and CMDB so that data can be trusted and used for decisions
• Managing software licence compliance, audit readiness and renewals across major enterprise vendors
• Tracking end-of-life technology and using that insight to inform technical debt and investment planning
• Maintaining control and accountability of assets across different security classifications
• Reporting on asset and service design performance to senior stakeholders

Skills

IT service management

Service design

IT asset management

Supplier management

Education

ITIL v4 Foundation

Tools

ServiceNow

Job description

*CURRENT, ACTIVE DV CLEARANCE IS ESSNENTIAL FOR THIS ROLE*

A UK defence organisation is looking for an experienced Service Design and Asset Manager to join its Technology Operations function. The organisation runs a large and complex technology estate, combining modern platforms with long-standing Legacy systems, and is working through a significant programme of digital change.

You will make sure new and changed services are properly designed and ready for live support, and give the organisation a clear, accurate view of the technology it owns.

What you'll be doing

• Designing new and changed IT services, including support models, service levels and service catalogue entries
• Setting operational readiness criteria and managing the acceptance of services into live support
• Working with architects, project teams and strategic suppliers to make sure services can be supported from day one
• Owning the hardware and software asset life cycle, from procurement through to secure disposal
• Building and improving the asset register and CMDB so that data can be trusted and used for decisions
• Managing software licence compliance, audit readiness and renewals across major enterprise vendors
• Tracking end-of-life technology and using that insight to inform technical debt and investment planning
• Maintaining control and accountability of assets across different security classifications
• Reporting on asset and service design performance to senior stakeholders

What we're looking for

• Substantial IT service management experience in a large, complex environment
• A strong track record in service design, service transition or both
• Hands-on experience of IT asset management, including hardware, software licensing and CMDB
• Experience of ITSM tooling such as ServiceNow or similar
• Good supplier and contract management experience
• The confidence to bring order to a complex estate and influence stakeholders at all levels
• ITIL v4 Foundation as a minimum

Desirable

• Higher-level ITIL v4 or an IT asset management qualification such as CSAM
• Experience in MOD, defence or central government
• Experience of managing assets in secure or classified environments

Candidates must hold current DV clearance.