DV-Cleared Service Design & Asset Manager

Mayfleet Recruitment Limited; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Mayfleet Recruitment Limited is seeking a Service Design and Asset Manager for a UK defence organisation within its Technology Operations function. The role oversees a mixed estate of modern platforms and legacy systems as digital change progresses, ensuring services are designed for live support and that the organisation has a clear view of owned technology.

You will design new IT services, set readiness criteria, manage asset life cycle, maintain CMDB integrity, control software licensing, and

Qualifications

• Substantial IT service management experience in a large, complex environment.
• A strong track record in service design, service transition or both.
• Hands-on experience of IT asset management, including hardware, software licensing and CMDB.
• Experience of ITSM tooling such as ServiceNow or similar.
• Good supplier and contract management experience.
• The confidence to bring order to a complex estate and influence stakeholders at all levels.
• ITIL v4 Foundation as a minimum.

Responsibilities

• Designing new and changed IT services, including support models, service levels and service catalogue entries
• Setting operational readiness criteria and managing the acceptance of services into live support
• Working with architects, project teams and strategic suppliers to make sure services can be supported from day one
• Owning the hardware and software asset life cycle, from procurement through to secure disposal
• Building and improving the asset register and CMDB so that data can be trusted and used for decisions
• Managing software licence compliance, audit readiness and renewals across major enterprise vendors
• Tracking end-of-life technology and using that insight to inform technical debt and investment planning
• Maintaining control and accountability of assets across different security classifications
• Reporting on asset and service design performance to senior stakeholders

Skills

IT service management

Service design

IT asset management

Supplier management

Education

ITIL v4 Foundation

Tools

ServiceNow

Job description

Mayfleet Recruitment Limited is seeking a Service Design and Asset Manager for a UK defence organisation within its Technology Operations function. The role oversees a mixed estate of modern platforms and legacy systems as digital change progresses, ensuring services are designed for live support and that the organisation has a clear view of owned technology.

You will design new IT services, set readiness criteria, manage asset life cycle, maintain CMDB integrity, control software licensing, and