Service Architect

Tektora Limited; Basingstoke; Hybrid; GBP 83,000 - 131,000; Full time

Job summary

Tektora are seeking a DV Cleared Service Architect on a contract basis to work across legacy and new technologies within a live transitioned programme. The role is on-site in Hampshire/Basingstoke, 5 days a week, with UK Sole National DV clearance required and a focus on secure programme delivery.

You will own end-to-end service designs, drive operating model changes, and collaborate in a multi-skilled agile team spanning security, service and management.

Qualifications

• DV clearance UK Sole National (active) required.
• Experience delivering service design for complex or high value deliveries into live service.
• Ability to write coherent, concise technical service documentation.
• Experience with operating model design for major IT systems.

Responsibilities

• Own and be accountable for service design on complex deliveries into live service.
• Deliver new and ongoing changes to work packages in response to evolving user requirements.
• Own delivery from design through prototyping, ensuring functional and non-functional requirements are met.
• Develop end-to-end service designs and conduct impact assessments.
• Design future operating and governance models and test requirements.

Skills

Interpersonal skills

Service design

Agile teamwork

Communication

Education

ITIL v3/v4 certification

Tools

ServiceNow

Remedy

Job description

Location: Hampshire – Basingstoke, 5 days a week office based
Working Pattern: On site, customer premises
Type: Contract, outside IR35
Rate: Open to discussion
Clearance: UK Sole National with active DV Clearance
Company: Tektora, supporting a leading Defence and National Security IT provider

Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Architects for a contract opportunity working across both legacy and new technologies as part of a live system transitioned programme.

This role would suit a skilled service architect with excellent interpersonal skills who has owned service design for complex or high value deliveries into live service and is looking to develop further across operating model design and secure programme delivery.

The Role

You will be involved in:

• Owning and being accountable for service design on complex or high value deliveries into live service
• Taking responsibility for the delivery of new and ongoing change to work packages in response to evolving user requirements
• Owning delivery of work packages from design through prototyping, ensuring functional and non-functional requirements are met
• Developing detailed end-to-end service designs
• Carrying out impact assessment of current operating and governance models against scope of work
• Designing future operating and governance models
• Identifying and developing test requirements to feed into the overall test plan
• Understanding the customer's IT operational structure
• Supporting end users with vital work by providing an excellent customer focused service
• Working as part of a multi-skilled agile team spanning security, service and management

Key Experience Required

• UK Sole National with active DV Clearance
• Demonstrable experience of working in high security environments
• Ownership and accountability of service design for complex or high value deliveries into live service
• Detailed knowledge of service management concepts and techniques
• Significant experience of service operating model design for major IT systems
• Experience developing detailed end-to-end service designs and impact assessments
• The ability to write coherent, concise and readable technical service documentation
• Significant experience of working to tight timescales within a high energy team environment
• ITIL v3 or ITIL v4 certification, applied in delivery rather than in theory
• SIAM or multi-supplier service integration experience
• Experience across both legacy and new technologies on a transitioned programme
• ServiceNow, Remedy or equivalent ITSM tooling experience
• Prior delivery within a Defence or National Security programme

Interested?

Tektora are looking to speak with DV Cleared Service Architects who are open to contract opportunities and keen to develop further across service design, transition and secure programme delivery.