Service Design Analyst: Shape AI-Driven Digital Services

University of Leicester; Leicester Forest East; On-site; GBP 42,000 - 62,000; Full time

Job summary

University of Leicester is seeking a Service Design Analyst to shape the future of digital products, services, and processes for staff and students. You will discover user needs, analyze processes, and help design services that improve outcomes across the university.

You will facilitate workshops, capture requirements, support solution design, and play a key role in testing, implementation and business change activities.

Qualifications

• Experience in Business Analysis, Service Design, Process Improvement or Digital Transformation.
• Strong workshop facilitation and stakeholder engagement skills.
• Experience eliciting, documenting and managing business and functional requirements.

Responsibilities

• Discover user needs and analyze business processes.
• Help design services that deliver better outcomes for staff and students.
• Facilitate workshops, capture and define requirements, support solution design.

Skills

Service Design

Business Analysis

Process Improvement

Workshop Facilitation

Stakeholder Engagement

Requirements Gathering

Tools

Power Platform

Power Apps

Power Automate

Copilot Studio

Job description

University of Leicester is seeking a Service Design Analyst to shape the future of digital products, services, and processes for staff and students. You will discover user needs, analyze processes, and help design services that improve outcomes across the university.

You will facilitate workshops, capture requirements, support solution design, and play a key role in testing, implementation and business change activities.