Senior Service Designer

IF Recruitment Ltd; Birmingham; Híbrido; GBP 60 000 - 90 000; Tempo integral

Resumo da oferta

IF Recruitment Ltd. is seeking a Senior Service Designer to lead the design of complex, user-centred digital services within a public sector context.

You will drive end-to-end service design across multidisciplinary teams to reduce complexity and deliver measurable outcomes for citizens and colleagues. Key responsibilities include mapping, blueprinting, workshop facilitation and translating user needs into practical service solutions, while ensuring alignment with policy and operational

Qualificações

• Demonstrable experience leading service design on complex digital transformation programmes.
• Experience supporting services through discovery, Alpha, beta and live phases.
• Ability to design and improve end-to-end services spanning multiple teams, systems and channels.
• Advanced knowledge of service mapping, blueprinting and systems thinking.
• Strong understanding of user-centred design principles and practices.
• Ability to synthesise user research findings into actionable service improvements.
• Experience balancing user, organisational and policy needs.
• Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.
• Ability to build consensus and influence decision-making in complex environments.
• Strong communication and presentation skills
• Digital Delivery in Agile Environments
• Ability to prioritise work and adapt to changing requirements.
• Experience working within the public sector or highly regulated

Responsabilidades

• Lead service design activity for complex, user-centred digital services meeting user needs and government standards.
• Drive end-to-end service design across multidisciplinary teams to deliver measurable outcomes for citizens and colleagues.
• Facilitate collaborative design activities and support strategic decision-making through evidence-based design.
• Plan and conduct service mapping, journey mapping, blueprinting and workshops.
• Work with product managers, researchers, analysts and designers to shape service outcomes.
• Translate user needs and policy requirements into practical service solutions.
• Identify pain points, risks, dependencies and opportunities across complex ecosystems.
• Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
• Use research insights and data to inform design decisions and service assessments.

Conhecimentos

Service design leadership

Discovery to live phases

End-to-end service design

Blueprinting & mapping

User-centred design

Stakeholder facilitation

Cross-functional collaboration

Workshop facilitation

Policy and operational alignment

Communication & presentation

Agile delivery

Complex ecosystem analysis

Public sector experience

Descrição da oferta de emprego

The Role:

Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards.

Drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.

Requirements:

• Facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.


• Lead the design and improvement of end-to-end services across multiple channels and touchpoints.


• Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.


• Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes.


• Translate user needs, policy requirements and operational constraints into practical service solutions.


• Identify pain points, risks, dependencies and opportunities across complex service ecosystems.


• Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.


• Use research insights, data and evidence to inform service design decisions.


• Support service assessments and ensure alignment with the Government Service Standard.


• Produce clear design artefacts and recommendations to support delivery and decision making.


• Coach and influence teams in adopting user-centred design practices.


• Ability to analyse complex service landscapes and identify strategic improvement opportunities.

Skills Required:

• Demonstrable experience leading service design on complex digital transformation programmes.


• Experience supporting services through discovery, Alpha, beta and live phases.


• Ability to design and improve end-to-end services spanning multiple teams, systems and channels.


• Advanced knowledge of service mapping, blueprinting and systems thinking.


• Strong understanding of user-centred design principles and practices.


• Ability to synthesise user research findings into actionable service improvements.


• Experience balancing user, organisational and policy needs.


• Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.


• Ability to build consensus and influence decision-making in complex environments.


• Strong communication and presentation skills


• Digital Delivery in Agile Environments


• Ability to prioritise work and adapt to changing requirements.


• Experience working within the public sector or highly regulated

This is a hybrid role and can be based from one of the following locations Birmingham, Leeds, Sheffield or Manchester.