Service Department Assistant

TN United Kingdom; Burton-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Assistant to support operations in the service and maintenance of CNC and conventional machine tools. This full-time, permanent role involves job planning, logistics management, and customer interaction. The ideal candidate will possess GCSE qualifications and some engineering experience, along with strong organizational and communication skills. Join a dynamic team that values discretion and professionalism, while enjoying benefits like 31 days of holiday and a pension scheme. This is a fantastic opportunity to grow in a supportive environment.

Benefits

31 days holiday including bank holidays

Pension

Qualifications

• Educated to GCSE equivalent including Maths & English.
• Some knowledge or experience in the engineering sector is essential.

Responsibilities

• Job planning and logistics, ordering and processing parts.
• Liaising with customers and engineers, answering general enquiries.

Skills

Organisational Skills

Communication Skills

Problem Solving

Time Management

Microsoft Office Suite

Engineering Knowledge

Education

GCSE Equivalent

Tools

In-house Software

Job description

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Job Reference:

daebf68b9f10

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Assistant required to join a well-established company based in the Kings Bromley area that specialises in the service, repair and maintenance of CNC and conventional machines tools.

• Job planning and logistics
• Ordering and processing parts.
• Taking phone calls and answering general enquires.
• Liaising with customers and engineers
• Collating information from the inhouse software for job costing in conjunction with the Service Coordinator.
• Deputising in the absence of the Service Coordinator as required.
• Any other duties as required within the scope of the role and commensurate to the pay grade.
• Educated to GCSE equivalent including Maths & English.
• Some knowledge / experience in the engineering sector is essential.
• Good organisational and time management skills to manage schedules and priorities.
• Good communication skills to interact effectively with customers and employees.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel)
• Discretion, integrity, and professionalism in handling sensitive information adhering to Data Privacy and Confidentiality requirements.
• Ability to work independently and proactively to manage tasks with minimal supervision.
• Problem solving skills and attention to detail.
• Full time - Permanent position
• Monday to Friday - 8am until 4:30pm (3:30pm finish on Fridays)
• 31 days holiday including bank holidays
• Pension

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.