Service Delivery Supervisor

JR United Kingdom; Salford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the utility services sector is looking for a Service Delivery Supervisor to manage operational teams in the North West. The role focuses on overseeing the Cadent Mains Replacement Programme, ensuring compliance with safety standards, efficient project delivery, and customer satisfaction. Ideal candidates will have strong leadership skills and relevant safety qualifications.

Qualifications

• Experience in managing construction sites and teams.
• Knowledge of statutory safety requirements.
• Familiarity with gas operations and traffic management.

Responsibilities

• Supervise delivery teams during site operations.
• Ensure compliance with safety standards and regulations.
• Provide reports on service levels and project progress.

Skills

Health and Safety Management

Project Management

Team Leadership

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

IOSH or SMSTS

NCO Gas Level 2 / Gas manager’s appreciation

Job description

Service Delivery Supervisor

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in delivering the Cadent Mains Replacement Programme in the North West. Your role involves supervising teams from work handover to project completion, focusing on HSEQ performance, programme adherence, and customer satisfaction.

Key Responsibilities

1. Supervise delivery teams during works, including site setup, enabling works, gas operations, backfill, reinstatement, and site completion.
2. Attend sites to disseminate the Construction Phase Plan, RAMS, and brief team leaders to ensure compliance with statutory requirements (CDM, IGEM) and Cadent standards.
3. Manage street works permits in accordance with NRSWA, including traffic management and permit conditions.
4. Meet client and operational requirements professionally and efficiently.
5. Collaborate with Customer Liaison Officers to engage customers and minimize disruption.
6. Provide daily and weekly reports, ensuring service levels and objectives are met.
7. Contribute positively to the team, offering solutions and embracing change.
8. Report safety issues following company procedures.

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1, 2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a comprehensive benefits package.

Network Plus is an equal opportunity employer that values diversity and inclusion. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

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About Network Plus

Network Plus delivers essential utility and infrastructure services across the UK. We foster an inclusive environment where all employees feel valued and their contributions recognized.