Service Delivery Supervisor

JR United Kingdom; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in utility services is seeking a Service Delivery Supervisor to manage operational teams for the Cadent Mains Replacement Programme in the North West. This role involves supervising site activities, ensuring regulatory compliance, and optimizing customer engagement while fostering a diverse and inclusive work environment.

Benefits

Full benefits package

Qualifications

• Experience with SHEA (Gas) certification and NRSWA 1991 required.
• Preference for SCO 1, 2 & 5, IOSH or SMSTS certifications.
• Background in Gas management appreciated.

Responsibilities

• Supervise delivery teams and manage site operational activities effectively.
• Ensure compliance with safety and operational regulations.
• Provide reports to monitor service level objectives.

Skills

Supervision

Safety Compliance

Customer Engagement

Reporting

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

NCO Gas Level 2

Job description

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Description

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner. Success will be measured against our 3 imperatives: HSEQ performance, programme adherence, and outstanding customer satisfaction.

Key Responsibilities

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement, and site completion.
• Attend all sites to disseminate the Construction Phase Plan information, including all RAMS, regarding site setup, and brief the Team Leader on responsibilities to ensure compliance with statutory requirements (CDM, IGEM) and Cadent standards and procedures.
• Supervise the opening and closing of street works permits in accordance with NRSWA, including managing Traffic Management and Permit Conditions, and capturing reinstatement completion information.
• Ensure all client and operational requirements are met professionally and efficiently.
• Collaborate with the Customer Liaison Officer to engage with customers and identify specific needs (PSR, language line, etc.) to minimize disruption.
• Provide daily and weekly reports to ensure all service levels and objectives are achieved.
• Contribute positively and innovatively to the team, offering solutions and embracing change.
• Report safety issues in line with company procedures.

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1, 2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, nationality, sex, sexual orientation, age, veteran status, disability status, or any other characteristics protected by law.

We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We prioritize your privacy and the security of your personal information. By applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning company delivering essential utility and infrastructure services across the UK. We value diverse experiences, perspectives, and backgrounds, and are committed to creating an inclusive environment where everyone can thrive.