Service Delivery Supervisor

JR United Kingdom; Bolton; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading utility and infrastructure company is seeking a Service Delivery Supervisor to oversee the delivery teams in a key projects across the North West. The ideal candidate will manage operations ensuring safety compliance and customer satisfaction while contributing positively to team dynamics.

Qualifications

• Experience supervising teams in operational delivery.
• Knowledge of Gas operations and safety compliance.
• Ability to provide clear reports and collaborate effectively.

Responsibilities

• Supervise delivery teams during site operations.
• Ensure compliance with statutory requirements.
• Prepare reports to track service levels.

Skills

Supervision

Safety compliance

Customer engagement

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

IOSH or SMSTS (preferred)

Job description

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Description

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner. Success will be measured against our 3 imperatives: HSEQ performance, programme adherence, and outstanding customer satisfaction.

Key Responsibilities

• Supervise the delivery teams during the works, including site setup, enabling of the works, Gas operations, backfill, reinstatement, and site completion.
• Attend all sites to disseminate the Construction Phase Plan information, including RAMS, and brief the Team leader on responsibilities to ensure compliance with statutory requirements (CDM, IGEM) and Cadent standards and Procedures.
• Supervise the opening and closing of street works permits in accordance with NRSWA, managing Traffic Management and Permit Conditions, and capturing reinstatement completion information.
• Ensure all client and operational requirements are met professionally and efficiently.
• Collaborate with the Customer Liaison Officer to engage with customers, identify needs, and minimize disruption.
• Provide daily and weekly reports to ensure service levels and objectives are achieved.
• Contribute positively to the team by providing solutions and embracing change.
• Report safety issues in line with company procedures.

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, nationality, sex, sexual orientation, age, veteran status, disability, or any other protected characteristic.

We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.

We prioritize your privacy and the security of your personal information. By applying, you agree to our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering utility and infrastructure services across the UK. We value diverse experiences and perspectives and are committed to an inclusive environment where all employees feel valued and can thrive.