Service Delivery Coordinator

Westwood Recruitment; Southend-on-Sea; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Full Legionella training provided

Ongoing learning and development

Job summary

Westwood Recruitment is seeking a highly organised Service Delivery Planner & Coordinator in Southend-on-Sea. The role focuses on coordinating field engineers for Legionella services and ensuring on-time, compliant delivery of works.

No Legionella experience is required as full training is provided. You’ll play a central role in keeping customers informed and ensuring safe, efficient service delivery across multiple sites.

Qualifications

• Experience in a service delivery, scheduling or coordinating role.
• Willingness to learn Legionella basics through provided training.

Responsibilities

• Plan and schedule field-based engineers.
• Match jobs to skills and locations.
• Organise PPM and multi-site programmes of work.
• Communicate with customers to arrange visits.
• Coordinate engineers, subcontractors and internal teams.
• Prepare job information and supporting documentation.
• Monitor deadlines, SLAs and outstanding works.
• Ensure reports/certificates reach customers.
• Keep job systems and financial records accurate.
• Assist invoicing of completed work.
• Resolve scheduling and delivery issues.

Skills

Organisational skills

Communication

Time management

Problem solving

Tools

Scheduling software

Job-management systems

Job description

Service Delivery Planner & Coordinator - Legionella Services

Southend-on-Sea

£29,000

Full Legionella training provided

Are you an organised coordinator who enjoys bringing people, plans and customers together?

This is an opportunity to play a central role within an established and growing compliance business.

You'll help ensure essential Legionella work is delivered safely, efficiently and on time - supporting engineers in the field while giving customers confidence that their buildings and people are protected.

Why this role matters

You won't simply be updating schedules.

You'll be the person who keeps everything moving - making sure engineers have clear instructions, customers remain informed and important compliance work is completed properly.

Your day-to-day responsibilities will include:

• Planning and scheduling field-based engineers
• Matching jobs to the right skills and locations
• Organising PPM and multi-site programmes of work
• Speaking with customers to arrange and confirm visits
• Coordinating engineers, subcontractors and internal teams
• Preparing job information and supporting documentation
• Monitoring deadlines, SLAs and outstanding works
• Ensuring reports and certificates reach customers
• Keeping job systems and financial records accurate
• Passing completed work through for invoicing
• Helping resolve scheduling and service-delivery issues

Who we're looking for

You don't need Legionella experience - the technical training will be provided.

However, you must have experience in a similar role involving service delivery, scheduling, planning or coordinating field-based teams.

You may currently be working as a:

• Service Delivery Coordinator
• Engineer Scheduler
• Service or Maintenance Planner
• Operations Coordinator
• Facilities Coordinator
• Compliance Administrator

You'll be a good fit if you are:

• Highly organised and comfortable managing competing priorities
• Confident speaking with customers and engineers
• Calm and solutions-focused under pressure
• Accurate with strong attention to detail
• Comfortable using scheduling and job-management systems
• Assertive when required, while remaining professional
• Motivated by helping a team deliver an excellent service

What's in it for you?

• £29,000 annual salary
• Full Legionella and compliance training
• Ongoing learning and development
• A supportive and knowledgeable team
• A varied role where your work makes a genuine difference
• The opportunity to build a long-term career within an essential industry

If you have a background in service delivery or coordination and want a role with responsibility, development and a clear sense of purpose, we'd be keen to hear from you