Service Delivery Ops Manager - Lead Safety & Quality

dnata; Birmingham; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Free breakfast, lunch and dinner on‑si

Free tea and coffee

Cycle to Work Scheme

apprenticeship programme

Job summary

dnata Catering UK in Birmingham is seeking an Service Delivery Operations Manager to pro-actively manage daily operations ensuring safety, cost, quality and people KPIs align with standards. The role focuses on building effective customer relationships and leading a productive team.

Responsibilities include ensuring food safety, investigating incidents, managing rosters, budgets and external/internal service expectations while upholding company policy and regulatory compliance.

Qualifications

• Knowledge of Tacho and Working Time directive regulations.
• Experience in fast-moving and changing shop floor environments such as manufacturing, logistics, or FMCG.

Responsibilities

• Maintain the highest standards in quality, food safety, HACCP and Health & Safety.
• Investigate accidents/incidents/delays to identify root causes and implement fixes.
• Ensure work is completed to schedule and costs stay within targets.
• Collaborate with Shift Supervisor on rosters and schedules.
• Manage material and product costs within budget and deadlines.
• Lead and coach the team and handle employee relations per policy.

Skills

Tacho knowledge

Working Time directive

People management

Legislation & compliance

Problem solving

Stakeholder management

MS Office

Cost control

Attention to detail

Organisation & flexibility

Education

Level 4 qualification (A Level or equivalent)

GCSE English and Maths (C/4+)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

dnata Catering UK in Birmingham is seeking an Service Delivery Operations Manager to pro-actively manage daily operations ensuring safety, cost, quality and people KPIs align with standards. The role focuses on building effective customer relationships and leading a productive team.

Responsibilities include ensuring food safety, investigating incidents, managing rosters, budgets and external/internal service expectations while upholding company policy and regulatory compliance.