Service Delivery Manager - National Messaging (Hybrid)

Airbus; Portsmouth; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Annual profit share

Contributory pension

Share options

Car leasing scheme

Free onsite parking

Season ticket loan

Tax-free technology scheme

Discounted shopping

Job summary

Airbus Defence and Space Limited is recruiting a Service Delivery Manager for the UK National Messaging services, based in Stevenage or Portsmouth with hybrid options. You will ensure reliability, security and performance for a 5K-user environment and lead ITIL-based processes with a user-centric approach.

You will shape service improvements, manage budgets, and collaborate with product teams to define new offerings in a dynamic digital workspace.

Qualifications

• Experience in IT Service Management and operational activities, including service provider steering.
• Proven experience in collaborating within large-scale, complex, and multicultural enterprise environments.
• Service and customer experience oriented.
• Demonstrated expertise in Crisis/Major Incident Management.
• Autonomous-level Contract Management experience for projects and programs.

Responsibilities

• You will be responsible for the reliability, availability and security of National Messaging services in the UK with 5K users.
• You will perform ITIL based support processes that include incident, problem, change, configuration, and event management with a proven “user-centric” approach to business operation.
• You will ensure that service agreements with the provider are observed and concluded.
• You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
• You will manage and report on the planned operating budget.
• You will contribute to the definition of new products and services with the product teams.

Skills

IT Service Management

Crisis/Major Incident Management

Client Collaboration

Contract Management

Autonomous Work Style

Tools

Microsoft Exchange (On-premise)

Active Directory

Office 365

Email security gateways (Cisco ESA, FortiMail, IMSVA)

Job description

Airbus Defence and Space Limited is recruiting a Service Delivery Manager for the UK National Messaging services, based in Stevenage or Portsmouth with hybrid options. You will ensure reliability, security and performance for a 5K-user environment and lead ITIL-based processes with a user-centric approach.

You will shape service improvements, manage budgets, and collaborate with product teams to define new offerings in a dynamic digital workspace.