Service Delivery Manager - IT

Change Digital – Digital & Tech Recruitment; City of Edinburgh; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-driven Service Delivery Manager to enhance system health and stakeholder satisfaction. This hands-on role emphasizes incident response, service monitoring, and process optimization, ensuring compliance and effective communication. You will manage system reliability and lead continuous improvement initiatives, making a significant impact on the organization. If you're passionate about delivering stable and secure services, this is the perfect opportunity to advance your career in a collaborative environment.

Qualifications

• 3+ years in Service Delivery, Site Reliability, or Incident Management roles.
• Strong understanding of infrastructure, including VMs and containers.

Responsibilities

• Manage system reliability, scalability, and performance through monitoring.
• Lead incident response and resolution efforts with stakeholder updates.

Skills

Service Delivery Management

Incident Management

Stakeholder Communication

Data Analysis

Audit Compliance

Education

Bachelor's Degree in IT or related field

Tools

Jira

Confluence

Job description

Change Digital – Digital & Tech Recruitment provided pay range

This range is provided by Change Digital – Digital & Tech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Change Digital – Digital & Tech Recruitment

We're seeking a detail-driven and experienced Service Delivery Manager to take ownership of system health, performance, and stakeholder satisfaction across our technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers the ideal opportunity to make a lasting impact.

As a Service Delivery Manager, you’ll play a central role in incident response, service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical insight, and operational rigour all come into play.

What you’ll be doing:

• Managing system reliability, scalability, and performance through monitoring and automation
• Leading incident response and resolution efforts, including stakeholder updates and post-incident reviews
• Driving continuous improvement initiatives based on data, feedback, and audit insights
• Ensuring service-level compliance, audit readiness, and strong documentation practices
• Building productive relationships with internal and external stakeholders
• Overseeing infrastructure-related projects and vendor contracts to meet business needs

What we're looking for:

• 3+ years in Service Delivery, Site Reliability, or Incident Management roles
• Strong understanding of infrastructure (e.g. VMs, containers, patching, certificates)
• Confident user of Jira and Confluence for incident, change, and knowledge management
• Experience managing SLAs, audits, and supplier performance
• Excellent communication skills across both technical and business-facing audiences
• Calm and methodical under pressure, with a collaborative and accountable approach

Interested in applying or want to learn more? Let’s start the conversation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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