Service Delivery Manager - Health Assessments (Hybrid)

Serco; Luton; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Pension scheme (up to 6%)

Life insurance

25 days annual leave + holidays

Job summary

Serco is seeking a Team Manager - WCA in Luton to lead a team of functional assessors and site coordinators, ensuring delivery of volume, quality and customer service. You will work with the Regional Quality & Performance Manager to drive performance using MI and support services to ensure smooth operations.

The role requires leadership across operations, assessments, admin, customer services and health & safety, with accountability for delivery and continuous improvement in a dynamic

Qualifications

• Experience leading and developing teams.
• Experience of delivering challenging performance targets.
• Health Assessment experience helpful but not essential.
• Ability to engage and support remote teams.

Responsibilities

• Ensure volumes, quality and service levels meet targets.
• Deliver team objectives and performance against targets.
• Coordinate communications to support service delivery and continuous improvement.
• Manage and mentor staff, address absences and admin tasks.
• Support professional development and ensure safe operations.

Skills

Team leadership

Performance targets

Remote team engagement

People management

Job description

Serco is seeking a Team Manager - WCA in Luton to lead a team of functional assessors and site coordinators, ensuring delivery of volume, quality and customer service. You will work with the Regional Quality & Performance Manager to drive performance using MI and support services to ensure smooth operations.

The role requires leadership across operations, assessments, admin, customer services and health & safety, with accountability for delivery and continuous improvement in a dynamic