Service Delivery Manager (Days)

TN United Kingdom; City of Westminster; On-site; GBP 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Delivery Manager to oversee operations in Westminster. This role involves managing resources effectively, ensuring high service standards, and fostering strong relationships with clients and communities. The ideal candidate will be committed to ecological transformation and will thrive in a dynamic environment focused on continuous improvement. With a competitive salary and a range of benefits, this position offers an exciting opportunity to make a meaningful impact while supporting a diverse and inclusive workplace.

Benefits

25 days of annual leave

Access to pension scheme

Retail discounts

Health support resources

Paid volunteer day

Training and development opportunities

Qualifications

• Experience in managing stakeholder relationships effectively.
• Ability to monitor operational performance and resolve issues.

Responsibilities

• Organise resources prioritising well-being and service delivery.
• Monitor performance, handle complaints, and ensure training is in place.

Skills

Stakeholder relationship management

Problem-solving

Operational performance monitoring

Education

IOSH Managing Safely

Job description

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Service Delivery Manager (Days), Westminster

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Client:

Veolia

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8c4a17e79f29

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Ready to find the right role for you?



Service Delivery Manager (Days)

Salary: £40.000, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday

Location: Westminster (across our Municipal contracts)



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you;

• 25 days of annual leave
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well-known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing;

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
  
• Ensuring training and competency checks are in place for all roles.
  
• Monitor operational performance, follow up on complaints, problem problem-solve for operational challenges.
  
• Delivery of a first-time collection culture and all contractual performance KPI's.
  
• Lead our people & assets to deliver/exceed service expectations.
  
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
  
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
  
• Investigate safety incidents, underperformance and disciplinary incidents.
  

What we're looking for;

• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.
  
• IOSH Managing Safely - Desirable
  

What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.



We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.



We therefore welcome and encourage all candidates who meet the minimum requirements to apply.



If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.





Job Posting End Date:

25-05-2025

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.