Service Delivery Manager - CRS

Retail Energy Code Company; London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading company in the energy sector is seeking a Service Delivery Manager to oversee the Centralised Registration Service. The role demands strong delivery focus, excellent communication skills, and the ability to engage stakeholders to ensure quality service. This position offers flexibility through hybrid working options and opportunities for professional growth while contributing to impactful initiatives.

Benefits

Flexible remote or hybrid working

Mentorship and development opportunities

Supportive and inclusive team environment

Qualifications

• Experience in business operations and change management functions.
• Attention to detail and ability to articulate complex issues.

Responsibilities

• Oversee the operational delivery of the Centralised Registration Service (CRS).
• Develop and maintain relationships with DCC and stakeholders.
• Drive continuous improvement in CRS delivery.

Skills

Strong delivery, quality and service focus

Excellent communication skills

Problem solving and issue resolution

Stakeholder relationship skills

Job description

The Service Delivery Manager will be responsible for overseeing the day-to-day delivery of the Centralised Registration Service (CRS), working with the Data Communications Company (DCC) and its service delivery partners to ensure operational performance meets expectations. They will also support the transformation of central switching services, adherence to the REC Code obligations and ensure that REC change is delivered effectively, to the required quality standards, and within agreed budgets and timescales.

They will act as a subject matter expert on all aspects of the DCC-related service provision, requirements, and deliverables. In addition, they will provide expert input across RECCo functions to support the delivery of wider business projects as required.

The role requires a proactive and solution-focused approach, with a strong commitment to delivering high-quality service and contributing to RECCo’s strategic goals.

• Oversee RECCO’S operational delivery and continuous improvement activities related to the delivery of an effective and consumer focused CRS including service review and performance enhancements
• Work with the DCC to drive step change improvements to deliver enhancements to the end consumer user experience
• Develop and maintain strong, collaborative working relationships with DCC, Retail Energy Code (REC) Parties and strategic stakeholders to deliver unbeatable central switching services
• Develop an in-depth understanding of the REC eco-system, its products and services and the end-to-end impacts of these on industry stakeholders and consumers and deploy this knowledge into CRS related service improvements
• Act as Technical SME for the DCC managed services as necessary to support wider RECCo projects and initiatives.
• Maintain accurate records and document Service provider actions and discussions
• Work with Service Providers to ensure the correct development and implementation of relevant service related policies and procedures are carried out
• Drive CRS delivery and enhancements through:
  • Proactively identifying tasks and deliverables that will improve central switching services in the short, medium and long term
  • Effective internal and external collaboration with relevant stakeholders to drive continuous improvement and fundamental enhancements to the central switching services
  • Aligning DCC related improvement activity with related internal initiatives
  • Development and implementation of the appropriate forums and processes to ensure the most effective methods of improving all aspects of the CRS
  • Identify and engage appropriately with stakeholders at all levels to ensure the DCC is identifying and preparing for future challenges and initiatives that will impact REC market participants

About you: What you'll bring

• Strong delivery, quality and service focus
• Excellent communication skills, both written and verbal, able to understand and articulate complex issues
• The ability to use initiative, identify improvements for systems and processes, feedback and adjust as needed
• Experience in business operations and change management functions
• Excellent relationships skills in particular with stakeholders and an appreciation of their interests
• Adept at keeping up to date with industry trends and best practice
• Proactive approach to problem solving and issue resolution.
• Attention to detail and excellent communication skills, ability to convey updates and challenges to relevant levels of business

Ideally you’ll also have:

• Worked in the energy industry or a regulated company

What you'll get in return

• A supportive, inclusive team environment
• Mentorship and development opportunities
• Flexibility through remote or hybrid working (your choice!)
• A meaningful role where you can grow while making an impact

We’re committed to cultivating an environment that champions equality, diversity, and inclusion. We want you to feel comfortable bringing your authentic self to work every day — regardless of your age, gender identity, ethnicity, religion, disability status, or any other aspect of who you are.

To apply, send your CV and a short statement on why you’re a good fit

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Registered Address

Retail Energy Code Company Ltd
27 Old Gloucester Street
London
WC1N 3AX

Company Details

Retail Energy Code Company Ltd
Registered in England
Reg. No. 10989875
VAT No. 322 195 033