Service Delivery Manager

Bellrock Property and Facilities Management; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Bellrock Property and Facilities Management recherche un Service Delivery Manager à Londres. Ce rôle implique la gestion des relations clients, la performance financière et le respect des normes de sécurité. Vous travaillerez deux jours par semaine au bureau de Paddington et aurez l'occasion de contribuer à la création d'un environnement de travail inclusif et dynamique.

Benefits

25 jours de congé + jours fériés + un jour supplémentaire par an

Pension de salaire, couverture vie, congés de maladie payés

Programmes de bien-être, congés parentaux améliorés

Réductions, vélo au travail, achat de vacances

Qualifications

• Expérience en gestion des installations et opérations multi-sites.
• Responsabilité pour l'expérience client et relations avec les occupants.

Responsibilities

• Gérer les contrats et relations, fournir des rapports de gestion.
• Surveiller la performance opérationnelle P&L, gérer les budgets.
• Foster teamwork et assurer la conformité.

Skills

Customer service

Analytical skills

IT skills

Education

IOSH Managing Safety

IWFM Level 3 or equivalent

Job description

Social network you want to login/join with:

Bellrock Property and Facilities Management

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

c66f8c7b40b3

Job Views:

4

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

Service Delivery Manager

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems but also peace of mind. We are technology-led and people-driven. When you’re part of Bellrock, you’ll get everything you need to excel at work because our people are the heart of our business.

The SDM is responsible for contractual and commercial relationships with L&G clients and agencies. This role supports the team by coordinating activities, generating reports, and resolving immediate issues. The SDM manages a geographically dispersed cluster of sites, many without onsite FM, and should be proficient in Hard and Soft services of facilities management with a strong focus on delivering excellent customer service.

How will you be the change?

We believe every role is essential in providing peace of mind for our customers. Every role drives us forward and helps us build leading systems. As a Service Delivery Manager, you will:

Main duties include:

• Customer Communications: Manage contracts and relationships, liaise with occupiers and stakeholders, deliver management reports, develop asset strategies, monitor satisfaction, and track objectives.
• Commercial activity: Oversee operational performance P&L, manage budgets, and deliver cost efficiencies.
• Contract performance data: Manage MI and reporting, monitor supplier performance, and ensure service quality and profitability.
• Leadership and contract restructuring: Foster teamwork, plan succession, and ensure compliance.
• Conduct risk and HSQE reviews, and develop risk management programs.
• Manage supply chain performance to meet Bellrock standards.

What does it take?

If you’re ready to energize our business and share in our success, you’ll need:

• Accountability for customer experience and occupier relations.
• Experience in Facilities Management, Health & Safety, and managing multi-site operations.
• Certifications such as IOSH Managing Safety, IWFM Level 3 or equivalent.
• Strong analytical, IT, and customer service skills.

Working arrangements

We support flexible working. The role requires working from our London Paddington office two days a week and remotely for the rest.

What can we offer you?

Our benefits include:

• 25 days holiday + bank holidays + an extra day annually
• Salary exchange pension, life cover, paid sick leave
• Employee assistance, wellness programs, enhanced parental leave
• Discount schemes, cycle to work, holiday purchase, and more

Helping you to shine

We foster an inclusive workplace that values diversity and supports your growth and wellbeing. Join us and start your rewarding career with Bellrock.