Service Delivery Manager

Cashiwin.com; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

Cashiwin.com is seeking a Datacentre Service Implementation Manager in London. This role involves overseeing the day-to-day management of Datacentre delivery services, ensuring high standards and alignment with operational goals to enhance customer experience. Candidates should have extensive experience in Data Centre environments.

Qualifications

• Experience in a Data Centre environment or Managed Service Provider (MSP).
• Solid understanding of DC Operations and its constituent elements.
• Expertise in disciplines such as Electrical, Optical, Connectivity.

Responsibilities

• Manage functional tasks for successful service delivery of Co-Lo and PWR activities.
• Engage with stakeholders to ensure service levels and data integrity.
• Plan and drive requirements definition for complex initiatives.

Skills

Project Management

Service Delivery Management

Vendor Management

Stakeholder Engagement

Education

Relevant IT Degree or Certification

Job description

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Radius is seeking an experienced Datacentre service implementation Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP.

This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLAs and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year.

Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPIs, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre.

To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives.

Project Management

Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.

Requirements Definition And Management

Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space, primarily rack and cage where required and secondarily to the power team. Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders ie Sales, Engineering, Delivery, Security

Commercial Support

• Work with Service Delivery Team and Supervisor in providing any RFP and RFI responses from the Colo Installations Team, back to the Sales Admin team for winning new business.
  
  

Service Acceptance

Engages with Sales, Sales Planning and Admin, Engineering, DC Ops or Project Management Office, to ensure that the Products which are sold are capable of being Delivered and Supported going forward.

• Management of contractors and supplier of Services
• Solid understanding of DC Operations, constituent elements that make up a Live Production DC Hall.
• Deep understanding of Shared / Dedicated Installations in a Data Centre environment
• Sufficient expertise in at least two of the following disciplines: Electrical, Optical, Connectivity, Colocation (Server Cabinets and PDUs), Health & Safety, Project Management, raised floor, Fire Alarm and suppression systems, Access control
  
  

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Strategic Management Services

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