IT VIP Service Delivery Manager

JR United Kingdom; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the IT sector is seeking a dedicated IT VIP Support Service Delivery Manager for its London office. The role involves providing exceptional support to VIP users, including C-level executives, ensuring optimal performance of IT services and equipment. Candidates should have a strong background in corporate IT support, excellent communication skills, and the ability to work independently in a dynamic environment.

Qualifications

• Proven experience in a VIP or Executive IT Support role.
• Strong technical knowledge of relevant IT systems and tools.
• Excellent interpersonal skills and calm under pressure.

Responsibilities

• Deliver white-glove IT support to VIP users.
• Manage and maintain EUC devices and meeting room technology.
• Act as liaison between VIP users and IT Operations Team.

Skills

Windows

macOS

Microsoft 365

AV Systems

Video Conferencing

Customer Service

Problem Solving

Tools

ServiceNow

Job description

Social network you want to login/join with:

Piccadilly One is seeking a highly professional and experienced IT VIP Support Service Delivery Manager to provide exceptional End User Computing (EUC) support to a select group of under 100 VIP users at our client's London Head Office. This is a dedicated onsite role, requiring a proactive, hands-on approach to ensure seamless IT service delivery and user satisfaction at the highest level.

You will be the primary point of contact for all IT-related needs of VIP users, ensuring their hardware, software, meeting room technology, and critical applications are always functioning optimally. While this role is focused on a single office, you will work closely with the wider UK IT Operations Team to align with broader IT strategies and standards.

Key Responsibilities:

• Deliver white-glove, face-to-face IT support to VIP users, including C-level executives and senior stakeholders.
• Manage and maintain all EUC devices, including laptops, desktops, mobile devices, and peripherals.
• Proactively prepare and support meeting rooms, ensuring AV equipment, conferencing tools, and connectivity are fully operational.
• Provide hands-on support for critical business applications and ensure rapid resolution of incidents and service requests.
• Act as the liaison between VIP users and the wider IT Operations Team, escalating and coordinating support as needed.
• Maintain detailed documentation of user setups, preferences, and support history.
• Monitor and manage IT assets, ensuring timely upgrades, replacements, and compliance with security policies.
• Identify opportunities to improve the VIP support experience and implement best practices.
• Participate in IT projects and initiatives that impact the London office or VIP user base.

Required Skills & Experience:

• Proven experience in a VIP or Executive IT Support role within a corporate environment.
• Strong technical knowledge of Windows, macOS, Microsoft 365, conferencing tools (e.g., Teams, Zoom), and mobile device management.
• Experience with meeting room technologies (AV Systems, Smart Boards, Video Conferencing setups).
• Excellent interpersonal and communication skills, with a customer-first mindset.
• Ability to work independently, manage priorities, and remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Familiarity with ITIL practices and service management tools (e.g., ServiceNow) is a plus.

Working Conditions:

• On-site presence required 5 days a week atthe London Head Office.
• Occasional out-of-hours support may be required for critical meetings or events.
• Collaborative environment with regular interaction with the UK IT Operations Team.