ICT Service Delivery Manager

Wallingfordschool; Wallingford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading educational institution seeks an ICT Service Delivery Manager to oversee the delivery of ICT services and support IT Technicians. This role ensures adherence to service agreements and optimizes the support provided to both staff and students across the Trust.

Qualifications

• Experience in managing ICT services and teams.
• Ability to coordinate procurement and installations.
• Strong problem-solving skills and service escalation support.

Responsibilities

• Oversee ICT technicians and ensure efficient service delivery.
• Coordinate equipment procurement and installations.
• Provide performance metrics and support for incident resolution.

Skills

Incident Management

Service Delivery

Technical Support

Job description

Closing date for applications: 10am, Monday 30th June 2025

We are seeking an ICT Service Delivery Manager to ensure the efficient and reliable delivery of ICT and reprographics services across the Trust. In doing so, this role supports MTOAT’s vision and values, and adherence to operational Service Level Agreements (SLAs).

This role oversees the ICT technicians, co-ordinating equipment procurement and installations, and providing regular performance metrics whilst reporting to the Director of ICT. Acting as a key point of service escalation, the Manager supports ICT Technicians and internal stakeholders, including students and staff, in resolving incidents and problems effectively by working with technical expertise within the ICT Team, and more widely across MTOAT.