Service Delivery Manager

JR United Kingdom; Reading; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading Cyber & Network Security Consultancy is looking for a Service Delivery Manager to provide outstanding service to enterprise clients. In this dynamic role, you will ensure smooth service delivery, manage client relationships, and drive continuous improvement initiatives. This position offers significant career growth opportunities in a rapidly evolving security landscape.

Benefits

Genuine career growth opportunities

Collaborative team culture

Dynamic work environment

Qualifications

• Minimum 3 years SDM experience.
• Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR).
• Full UK driving licence for client site travel.

Responsibilities

• Own the end-to-end service experience, ensuring SLAs are hit.
• Collaborate with internal technical teams for service transition and improvement.
• Deliver exceptional value to customers.

Skills

ITIL processes

Customer service

Cybersecurity concepts

Networking concepts

Service Transition

Incident Management

Change Management

Problem Management

Job description

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? Service Delivery Manager - Leading Cyber & Network Security Consultancy

? Berkshire Hybrid | £50,000 + Benefits

?️ Leading Cyber & Network Security Consultancy

We’re hiring a Service Delivery Manager to join a high-growth, specialist consultancy delivering world-class cyber and network security solutions to enterprise clients across the UK.

This is a customer-facing role where you’ll own the end-to-end service experience, ensuring SLAs are hit, service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition, Incident/Change/Problem Management, and ongoing service improvement.

If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier service in a technically complex space—this could be your next move.

Minimum 3 years SDM experience

Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR)

Full UK driving licence – some client site travel required

• Be part of a dynamic, collaborative team
• Genuine career growth in a booming security sector
• A culture that values initiative, learning & ownership

? Interested? Apply now or drop me a message to learn more.