Service Delivery Manager

Sanctuary Group; Welwyn Garden City; On-site; GBP 42,000 - 45,000; Full time

Job summary

A leading property services provider is seeking a Service Delivery Manager to oversee operations in Welwyn Garden City. This role involves managing a team to deliver excellent customer service and maintaining compliance with health and safety standards. With a competitive salary and a range of employee benefits, this position offers significant opportunities for professional development.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Wellbeing support and tools

Qualifications

• Qualified to NVQ Level 3, with experience managing frontline teams.
• Knowledge of Health and Safety legislation is crucial.
• Full UK driving licence required for company vehicle.

Responsibilities

• Coordinate a team of 12 operatives across various sites.
• Manage service delivery and respond to customer complaints.
• Ensure team effectiveness and compliance with safety regulations.

Skills

Team Management

Health and Safety Compliance

Customer Service

Microsoft Office

Prioritization

Education

NVQ Level 3 in a core trade subject

ILM membership or qualification

NVQ Level 2 in Amenity Horticulture or Cleaning

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 24/06/2025

Requisition: 224702

Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager

£42,435 - £44,669 per year

40 hours per week - Monday - Friday 8:00am-4:30pm

We have an opportunity for a Service Delivery Manager to join our Estate Services team based in Welwyn Garden City. As Service Delivery Manager you will cover different sites across the region and your daily activities will include coordinating a team of approx. 12 Operatives organising the team to work on all stock across the region, reacting to and dealing with emergencies as they arise. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

• Managing the delivery of services to our stake holders in Sanctuary
• Ensuring the team are working effectively and safely
• Managing our frontline grounds maintenance, cleaning and compliance team
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations
• Support, monitor and review constantly, both self and sub-contractor delivery and performance

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, ILM membership (The Institute of Leadership) or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role managing front line teams providing grounds maintenance and cleaning
• An NVQ Level 2 in Amenity Horticulture or Cleaning qualification would be advantageous but not essential
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £42,435 per annum (rising to £44,669 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Consulting, Service Manager, Manager, Service, Customer Service, Management