Service Delivery Manager

The Royal Berkshire; Reading; On-site; GBP 45,000 - 65,000; Full time

Job summary

The Royal Berkshire is seeking a Service Delivery Manager to enhance digital services within the DDaT team. The role involves leading service improvements, managing digital suppliers, and fostering collaboration across operational teams to align with regional and national strategies.

Benefits

Equality and diversity commitment

Guaranteed interview for qualified applicants with disabilities

Qualifications

• Experience in leading digital service improvement initiatives.
• Highly developed project and programme planning skills.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Oversee service delivery and improvements within DDaT.
• Manage relationships with digital suppliers and contracts.
• Lead a culture of customer service and continuous improvement.

Skills

Project Management

Communication

Leadership

Job description

The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system.

Ensure the service delivery team is an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model, working alongside others to deliver continuous improvement.

Take a leading role in key aspects of DDaT operations, supporting the organisation (and the ICS), enabling innovation, and supporting the delivery of local, regional, and national strategies.

Utilise expert communication skills to work with external agencies including BOB/ICS/NHSE, aligning the Trust with ICS and National initiatives and maximising opportunities. The postholder will collaborate with the DCDIO/CDIO and others to foster effective partnerships between DDaT and clinical and operational teams.

Apply highly developed project and programme planning skills and budgeting experience to ensure DDaT delivers within the Trust’s overall vision.

Provide leadership for direct reports and other team members across DDaT services.

Ensure services are supported with consistent, professional, and value-adding expertise from the Service Delivery and Transitions Manager, Service Manager, and their teams.

Foster a culture of ‘customer service’ within the service delivery team, responding effectively to organisational needs and proactively seeking to add value through digital solutions and information exploitation.

Lead management of digital suppliers, overseeing contracts and adherence to standards crucial for effective digital operations.

Establish new commercial management arrangements for digital and IT suppliers, including standardisation, performance criteria, and delivery assessment.

Oversee the transition from legacy to new solutions, ensuring rigorous testing, assurance, and risk management.

Work with the Service Manager to continuously improve the outsourced service desk to better meet customer needs and demonstrate value for money.

Support the Associate Director of Customer Relations in engaging with digital priority objectives aligned with the Digital Hospital Committee’s “Top Ten” Digital Programmes and Care Group Digital Projects.

This is an excerpt only; please see the full job description for detailed duties.

Diversity makes us interesting… Inclusion is what will make us outstanding.

We are committed to equality and welcome applications from all community sections, regardless of protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. Applicants with a disability who meet the minimum criteria can opt for a guaranteed interview.

If additional help with your application is needed, please contact the recruitment team at 0118 322 6997 or 0118 322 5342.

Our primary communication method is via email. If a different contact method is preferred, please inform the recruitment team.

For further details or informal visits, contact:

• Name: Alan Kennealy-Robinson
• Job title: Associate Director of Customer Relations
• Email: [e-mail]
• Telephone: [phone]