Service Delivery Manager

The Royal Berkshire; Reading; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading healthcare provider is seeking a Service Delivery Manager to spearhead improvements in digital services. This role integrates leadership and project management to enhance service delivery across the organization, fostering a culture of customer service and collaboration. The ideal candidate will have strong communication skills and experience in managing digital services within the healthcare sector.

Benefits

Flexible working opportunities

Professional development and training

Qualifications

• Experience in digital service management in healthcare.
• Strong stakeholder engagement and communication skills.
• Leadership experience with direct reports.

Responsibilities

• Ensure effective service delivery and continuous improvement.
• Manage contracts and relationships with digital suppliers.
• Lead the service delivery team and support organizational goals.

Skills

Leadership

Project Management

Communication

Stakeholder Management

Customer Service

Education

Relevant degree in Project Management or IT

Job description

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The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system.

Ensure the service delivery team are an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model, working alongside others, delivering continuous overall improvement.

Take a leading role in how key aspects of DDaT operates, supporting the organisation (and the ICS), and enabling innovation and supporting delivery of local, regional and national strategy.

Use expert skills in communications work with external agencies including BOB/ICS/NHSE to align the Trust with ICS and National initiatives and maximise opportunities. The postholder will gain the support of the DCDIO/CDIO and others, to achieve successful collaboration between DDaT and clinical and operational teams.

Using highly developed project and programme planning skills and budgeting experience to ensure that DDaT delivers within the overall Trust’s vision.

Provide leadership for direct reports and others across DDaT services.

Ensure that services are supported with consistent, professional and value adding expertise from the Service Delivery and Transitions Manager, and Service Manager and their team.

• Foster a culture of ‘customer service’ across the service delivery team, responding effectively to the needs of the organisation and pro-actively seeking to add value through the exploitation of information and digital solutions.
• Take a leading role in the management of wide range of digital suppliers to the Trust, managing contracts and adherence to standards that are crucial to the effective digital operations of the organisation.
• Establish a new regime of commercial management arrangements for digital and IT suppliers against which the service team can management ongoing relationships. This may include progressive standardisation, defining performance criteria, and measuring and assessing delivery.
• Oversee the work of the Service Delivery and Transitions Manager, in their role facilitating the transition from legacy to newly introduced solutions, with the associated demands of exhaustive testing, assurance and risk management.
• Work with the Service Manager to ensure continuous improvement of the outsourced service desk, so that it better meets customer needs and demonstrates value for money.
• Support the Associate Director of Customer Relations to consider and engage with digital priority objectives in line with the Digital Hospital Committee’s “Top Ten” Digital Programmes and the priority Care Group Digital Projects.
  
  

This is an excerpt only, please see job description for full details of main duties of the job.

Diversity makes us interesting… Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

If you need additional help with your application please get in touch by calling the recruitment team on 0118 322 6997 or 0118 322 5342.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

For further details / informal visits contact: Name: Alan Kennealy-Robinson Job title: Associate Director of Customer Relations Email address: [e-mail] Telephone number: 01183 225111

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Hospitals and Health Care

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