Service Delivery Manager

TN United Kingdom; Northern Ireland; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in cloud-based job management software is seeking a Service Delivery Manager to enhance operational efficiency for clients in construction and facilities management. The role involves managing IT services, leading teams, and ensuring compliance with regulatory standards. Candidates should have over 5 years of experience and ITIL certification, with a strong focus on client relationships and project management.

Qualifications

• 5+ years of relevant experience in service delivery.
• Practical knowledge of budgeting and P+L.

Responsibilities

• Ensure IT services meet SLAs and manage service disruptions.
• Lead, train, and evaluate IT staff.
• Oversee IT projects from planning to completion.

Skills

Customer-facing experience

Budgeting knowledge

Data security

Education

ITIL certification (V4 preferred)

Job description

Job Description: Service Delivery Manager

We offer a cloud-based job management software that boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.

The software features real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. It also enhances customer management by providing clients with up-to-date job progress information and reduces paperwork and manual data entry, resulting in significant cost savings.

Responsibilities:

1. Ensure IT services meet SLAs and manage service disruptions.
2. Lead, train, and evaluate IT staff.
3. Develop and refine operational processes.
4. Maintain strong client relationships and handle feedback.
5. Oversee IT projects from planning to completion.
6. Manage operational budget and financial reporting.
7. Implement new tools and stay updated on tech trends.
8. Ensure regulatory compliance and robust data security.
9. Track KPIs and prepare performance reports.
10. Manage third-party vendor relationships.

Minimum Requirements:

• 5+ years of relevant experience
• Customer-facing experience
• ITIL certification (V4 preferred)
• Practical knowledge of budgeting and P+L

To learn more about this opportunity, contact Connor Smyth at Anson McCade on 020 7780 6706.