Service Delivery Manager

Sanctuary Group; Greater London; Hybrid; GBP 47,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Job summary

Sanctuary Group in London is seeking a Service Delivery Manager to join the Voids team. You will oversee productivity and the internal team, manage external contractor works, and create comprehensive property scopes with reports and issued works.

You will instruct enabling works prior to start and handle DLO management and HR issues as required. The role emphasizes value for money, health and safety compliance, stakeholder coordination, and post-inspections to verify quality after works are

Qualifications

• ILM membership and NVQ Level 3 in a core trade are required.
• Experience in building maintenance or facilities management is preferred.
• Knowledge of Health and Safety legislation is essential.
• Ability to meet deadlines and prioritise workloads.
• Full UK driving licence is required for company vehicle use.

Responsibilities

• Inspecting works to ensure value for money and efficient material use.
• Maintain health and safety compliance and promote it across the team.
• Handle complaints and service breakdowns to meet customer expectations.
• Coordinate work with internal and external stakeholders for efficient execution.
• Carry out post-inspections of properties and ensure quality standards.

Skills

Health and safety knowledge

Prioritising workloads

Stakeholder management

ILM membership

Driving licence

Education

NVQ Level 3 in a core trade

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Service Delivery Manager

London

£47,319 - £49,809 per year

40 hours per week – 8:00am to 4:30pm

We have an exciting opportunity fora Service Delivery Manager to join our Voids team in London.You will be responsible for productivity and utilisation of internal team as well as managing any properties being completed externally by contractor. You will also be responsible for carrying out a comprehensive scope of the property, creating a report and issuing the works as well as ensuring enabling works have been instructed prior to any works starting, they will also be responsible for DLO management & HR issues as well as then carrying out post inspections of properties.

The role of Service Delivery Manager will include:

• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensuring the customer is our main focus

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and have a NVQ Level 3 in a core trade or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £47,319 per annum (rising to £49,809 per annum after 12 months, subject to satisfactory performance)

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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