Multi-Trade Chargehand

Sanctuary Group; Welwyn Garden City; Sur place; GBP 40 000 - 42 000; Plein temps

Avantages offerts par ce poste

25 days leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff networks

Résumé du poste

Sanctuary Group in Welwyn Garden City seeks a Multi-Trade Chargehand to lead Voids and Day-to-Day Repairs teams across Hertfordshire. You’ll oversee operatives, scope void works, and ensure high-quality, compliant refurbishments to lettable standards.

The role blends trade expertise with supervisory duties and customer-focused problem solving. The role is office-based with some hands-on support, and involves governance meetings to drive improvements.

Qualifications

• NVQ Level 2 in a core subject (carpentry, electrical).
• Includes flex with plumbing Level 3 if required.
• Experience in social housing repairs, maintenance and voids.
• Previous supervisory or team-leading experience.
• Strong communication and customer service skills.
• Excellent organisational and problem-solving abilities.
• Experience planning, coordinating and monitoring repairs.
• Good IT skills: Outlook, Word, Excel.
• Driving licence valid for company use.

Responsabilités

• Assisting with the day-to-day management and support of a team of operatives
• Scoping void properties and identifying the works required to bring homes back to a lettable standard
• Carrying out post-inspections on completed void works to ensure quality, compliance and value for money
• Managing operative queries and providing technical guidance and support
• Ordering and coordinating materials to ensure works are completed efficiently
• Assisting with the scheduling and coordination of void works
• Monitoring performance against KPIs and supporting financial recovery on completed void properties
• Responding to customer complaints professionally and ensuring timely resolutions
• Ensuring Health and Safety policies and procedures are consistently followed and maintained
• Attending weekly governance meetings with management teams
• Working closely with the Service Delivery Manager to support operational performance and continuous improvement
• Supporting operatives with hands-on work when required

Connaissances

NVQ Level 2

Carpentry/Electrical

Supervisory experience

Communication skills

Organisational skills

Repair planning

IT skills

Full UK driving licence

Formation

NVQ Level 2 (carpentry/electrical)

Level 3 (plumbing)

Description du poste

Select how often (in days) to receive an alert:

Department: Property Services

Operation: Sanctuary Property Services

Closing Date: 04/11/2026

Requisition: 230232

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Welwyn Garden City - working across Hertfordshire

£40,248 - £42,366 per year

40 hours per week - Monday to Friday, 8:00am - 16:30pm

Are you an experienced Multi-Trade professional looking to step into a leadership role where you can make a real impact?

At Sanctuary Property Services, we're looking for a Multi-Trade Chargehand to join our Voids and Day-to-Day Repairs teams, helping to deliver high-quality repairs, refurbishments and empty homes works across Hertfordshire.

Working closely with the Service Delivery Manager, you'll play a key role in supporting operatives, coordinating works and ensuring customers receive an excellent service. This is a varied position combining trade knowledge, team support, quality inspections and customer-focused problem-solving.

You'll be predominantly office-based, overseeing delivery and performance, while still having opportunities to support operatives on the tools when required. You'll also participate in weekly governance meetings, contributing to service improvements and helping ensure operational targets are achieved.

The role of Multi-Trade Chargehand will include:

• Assisting with the day-to-day management and support of a team of operatives
• Scoping void properties and identifying the works required to bring homes back to a lettable standard
• Carrying out post-inspections on completed void works to ensure quality, compliance and value for money
• Managing operative queries and providing technical guidance and support
• Ordering and coordinating materials to ensure works are completed efficiently
• Assisting with the scheduling and coordination of void works
• Monitoring performance against KPIs and supporting financial recovery on completed void properties
• Responding to customer complaints professionally and ensuring timely resolutions
• Ensuring Health and Safety policies and procedures are consistently followed and maintained
• Attending weekly governance meetings with management teams
• Working closely with the Service Delivery Manager to support operational performance and continuous improvement
• Supporting operatives with hands-on work when required

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to or currently undertaking NVQ Level 2 in a core subject (carpentry, electrical- If plumbing a Level 3 is required). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Experience within social housing repairs, maintenance and voids
• Previous supervisory, chargehand or team-leading experience
• Strong communication and customer service skills
• Excellent organisational and problem-solving abilities
• Experience planning, coordinating and monitoring repairs activities
• Good IT skills, including Microsoft Outlook, Word and Excel
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £40,248 per annum (rising to £42,366 per annum after 12 months, subject to satisfactory performance)

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Electrical, Customer Service, Engineering