Service Delivery Manager

The NAV | 365 People (TNP, a Node4 Company); Derby; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading company as a Service Delivery Manager, responsible for client satisfaction and service excellence. Collaborate across departments to manage multiple accounts, ensuring exceptional service. Ideal for someone passionate about technology and service delivery.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holiday plus birthday off

Company Pension Scheme

Life Assurance (x4)

Training through Node4 Academy

Discounted Gym Membership

Complimentary drinks, snacks, and fruit

Qualifications

• Experience as a Service Delivery Manager or similar role.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Oversee ITIL-related and client relationship duties.
• Act as the main contact for service delivery issues.

Skills

Communication

Time Management

Attention to Detail

Organizational Skills

Team Player

Education

GCSE English

GCSE Maths

ITIL Qualifications

Tools

MS Office

Job description

Join to apply for the Service Delivery Manager role at The NAV | 365 People (TNP, a Node4 Company).

Become a change maker and join Node4. We have a committed, talented, and diverse workforce that is growing all the time. As we expand through growth and acquisitions, we focus on what matters most — our people. We want you to grow, learn, and evolve with us.

About The Role

The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. You will oversee various ITIL-related and client relationship duties, managing multiple client accounts in collaboration with the Account Manager and the wider Node4 team to deliver “Exceptional Service as a Standard”.

This role involves multi-department coordination, focusing on delivering exceptional service to new and existing clients. You will act as the main contact for service delivery issues within your accounts.

What will you bring?

• Qualifications: English & Maths GCSE, grade C or above (or equivalent).
• ITIL qualifications.
• Security Clearance (desired, depending on account).
• Experience as a Service Delivery Manager or similar role. Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal, written, face-to-face).
• Effective time management skills.
• Exceptional attention to detail.
• Ability to thrive in a fast-paced environment.
• Strong verbal communication skills, adaptable to different audiences.
• Presentation skills.
• Organizational skills, numeracy, and a structured approach.
• Team player with the ability to collaborate across departments.
• Interest in Technology and Business.
• Positive attitude and proactive approach.

What can we offer you?

• Hybrid Working.
• Private Medical Insurance or Health Cash Plan.
• Employee Assistance Program.
• 25 days holiday plus your birthday off.
• Option to purchase additional holiday (up to 5 days).
• Company Pension Scheme.
• Life Assurance (x4).
• Diverse workforce.
• Training through Node4 Academy.
• Family savings and shopping discounts.
• Discounted Gym Membership.
• Modern facilities with open breakout areas.
• Company social events.
• Complimentary drinks, snacks, and fruit.

Why join Node4?

Founded in 2004, Node4 has grown from a small office in Derby to a nationwide company with over 1200 employees. We value our people and foster a vibrant, innovative, and inclusive environment built on Passion, Innovation, and Trust. If you’re passionate about technology and service excellence, Node4 is the place for you.

Take a look at our story

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Project Management and IT
• Industries: IT Services and Consulting