Service Delivery Manager

Node4; Derby; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Join a leading technology company as a Service Delivery Manager, where you will be the key point of contact for client relationships and service delivery. This role offers a dynamic environment focused on exceptional service and professional growth. With a commitment to employee development and a vibrant culture, Node4 provides opportunities to thrive in your career while enjoying a range of benefits, including hybrid working and health plans.

Benefits

Private Medical Insurance

Employee Assistance Program

25 days holidays plus your birthday off

Company Pension Scheme

Life Assurance (4x salary)

Training opportunities

Discounted Gym Membership

Unlimited drinks and snacks

Qualifications

• Experience as a Service Delivery Manager or similar role.
• Security Clearance preferred depending on account.

Responsibilities

• Develop and maintain strong client relationships for satisfaction.
• Oversee client accounts and manage service delivery issues.

Skills

Communication

Time Management

Attention to Detail

Teamwork

Presentation Skills

Education

GCSE English

GCSE Maths

ITIL qualifications

Tools

MS Office

Job description

Become a change maker and join Node4.

Node4 has a committed, talented, and diverse workforce that is growing continuously. As we expand through growth and acquisitions, we remain focused on our most important asset - our people. We want you to grow, learn, and evolve with us.

Whether you're starting your career or seeking to advance as an industry professional, Node4 has a place for you.

About The Role

The Service Delivery Manager is responsible for developing and maintaining strong client relationships to ensure client satisfaction. This role involves managing various ITIL-related and client relationship duties. You will oversee several client accounts, working closely with the Account Manager and the wider Node4 team to deliver ‘Exceptional Service as a Standard’.

This multi-department role focuses on delivering exceptional service to new and existing clients. You will act as the main point of contact for service delivery issues within your assigned accounts.

What will you bring?

• Qualifications: English & Maths GCSE, grade C or above (or equivalent).
• ITIL qualifications.
• Security Clearance (preferred depending on account).
• Experience as a Service Delivery Manager or similar role. Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal, written, face-to-face).
• Effective time management skills.
• Exceptional attention to detail.
• Ability to thrive in a fast-paced, energetic environment.
• Strong verbal communication skills, adaptable to different audiences.
• Experience in presentation preparation and delivery.
• Organizational skills, numeracy, and a structured work approach.
• A team player capable of collaborating across departments.
• Interest in Technology and Business.
• A positive, can-do attitude.

What can we offer you?

• Hybrid Working.
• Private Medical Insurance or Company-Paid Health Cash Plan.
• Employee Assistance Program.
• 25 days holidays plus your birthday off.
• Option to purchase up to 5 additional holiday days.
• Company Pension Scheme.
• Life Assurance (4x salary).
• A diverse workforce.
• Training opportunities through the Node4 Academy.
• Family savings and shopping discounts via our benefits portal.
• Discounted Gym Membership.
• Modern facilities with open, welcoming breakout areas.
• Company social events.
• Unlimited hot and cold drinks, biscuits, sweets, and fruit.

Why join Node4?

Founded in 2004, Node4 has experienced significant growth, expanding from a Derby office to multiple locations nationwide. From three employees to over 1200, our success is driven by our people. We are a vibrant, passionate, and diverse team committed to delivering exceptional service. We take pride in our environment, which reflects our core values of Passion, Innovation, and Trust.

If you're passionate about technology and delivering excellent service while developing your career in a welcoming, evolving company, Node4 is the place for you.

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