Service Delivery Manager

Veolia; City Of London; On-site; GBP 37,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Retail discounts

Health & wellbeing resources

Volunteer day

Training & development

Job summary

Veolia is seeking a Street Cleansing Service Delivery Manager to oversee field operations across 4 depots in London. The role requires strong people leadership, health and safety oversight, and fleet management with a focus on delivering services to schedule.

The position offers a structured career path within Veolia, with opportunities for training and development, a generous leave policy, pension, and employee benefits. You will work Monday to Friday with some weekend/public holiday duties.

Qualifications

• People management and team leadership experience.
• Basic understanding of IT systems is essential.
• Knowledge of Health and Safety requirements.
• Customer-oriented/service delivery mindset.
• A valid driving licence is required.

Responsibilities

• Ensure staff follow health and safety procedures and conduct field inspections.
• Maintain safe, clean and operable vehicles and report issues promptly.
• Update events in the contract management system (ECHO) and meet SLA deadlines.
• Coordinate with Contract Management and Veolia departments to resolve service issues.
• Support sickness and absence management and training needs.

Skills

People management

IT systems

Health & safety

Customer focus

Driving license

Job description

Street Cleansing Service Delivery Manager

Salary: £41,200 plus bonus scheme , use of company van, pension and other Veolia benefits

Location: Across our 4 Hammersmith & Fulham depots

Hours: Monday - Friday 40 hours (plus 1 in 7 weekends and public holidays)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing;

• Ensure all staff are aware of and strictly follow health and safety procedures at all times and carry out regular field inspections to ascertain safe working practices
• To ensure that all resources are in a safe, clean and operable working condition; report and monitor any occurring issues/defects without delay and ensure all accidents are fully investigated
• Updating and completion of events within the contract management information system (ECHO) to ensure all raised tasks/issues are dealt with in a timely manner in accordance with the required SLA.
• To liaise with the Contract Management team, administrators and other Veolia departments in regard to service issues and take improvement action in any area requiring improvement.
• Assist in management and control of sickness and absence levels being responsible for taking improvement/remedial action.
• To ensure that the fleet is kept clean. To investigate and report to Line Manager if accidents/damage takes place.
• To make Management aware where additional training is required, and to recognise where Operatives could be given the opportunity to further their career within the company.
• Support the achievement of performance indicators identified in Veolia's strategic plan.
• Assist in budgets management relating to street service.

What we're looking for;

Essential:

• People management and team leader skills and experience
• Have a basic understanding of IT systems is essential
• Knowledge of Health and Safety
• Customer oriented/service delivery focused
• Driving license

What's next?

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive