Service Delivery Manager

TN United Kingdom; Chester; On-site; GBP 40,000 - 43,000; Full time

Job summary

A leading not-for-profit organization in Chester is seeking a Service Delivery Manager to coordinate refurbishment projects across the North Region. The role involves managing a team, ensuring compliance with health and safety standards, and delivering excellent customer service. The position offers a competitive salary and an attractive benefits package, including generous annual leave and a pension scheme.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks

Qualifications

• Must hold a full valid UK driving licence.
• Recent experience in building maintenance or facilities management.

Responsibilities

• Oversee repairs and refurbishment projects.
• Maintain compliance for health and safety.
• Build relationships with stakeholders.

Skills

Health and Safety Compliance

Team Coordination

Customer Service

Education

NVQ Level 3 in a core trade subject

ILM membership

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

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Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager

Chester

£40,415- £42,542 per year

40 hours per week – Monday to Friday – 8:00am – 4:30pm

We are looking for a Service Delivery Manager to join our Planned and Minor Works team based in Chester. As Service Delivery Manager you will cover different sites across the North Region, your daily activities will include coordinating a team of 10 Multi Trade Operatives to ensure productivity within the team who carry out Planned refurbishment projects including Kitchen replacements, bathroom replacements, Windows and Doors installation and replacement roofline. Background or experience in Joinery is crucial.You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

• Overseeing repairs and refurbishment projects, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensure the customer is our main focus.

Skills and experiences:

• To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in a core trade subject, plus ILM membership (The Institute of Leadership)
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £40,415 per annum (rising to £42,542 per annum after 12 months, subject to satisfactory performance)

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:27 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [emailprotected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your applic ation process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.