People Services Delivery Manager

Warburtons; Bolton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading bakery brand in the UK is seeking an experienced HR professional to lead their People Services team. This role focuses on delivering exceptional HR services, ensuring compliance, and driving performance improvements. The ideal candidate will have strong leadership skills, a data-driven mindset, and a commitment to enhancing employee experience. With a focus on continuous improvement, you will collaborate across functions to maintain high service standards and support the company's growth.

Benefits

Discretionary Profit Share

5 Weeks Holiday

Life Assurance

Private Medical Insurance

Retail Discounts

Qualifications

• Proven track record in leading and developing high performing teams.
• Experience with cloud-based HR technology and compliance.

Responsibilities

• Lead and develop People Services team for optimal performance.
• Ensure compliance, governance, and continuous improvement in HR processes.

Skills

Leadership

Analytical Skills

Communication

Stakeholder Management

Customer Focus

Education

HR Certification

Tools

SAP Success Factors

HRIS

Job description

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As ‘the UK’s No. 1 Bakery Brand’ we have been baking bread since 1876. Today, we are proudly a fifth-generation family, with the introduction of the sixth generation, supplying over 18,000 retail customers from 11 bakeries and 15 depots, with nearly 5,000 people, producing and delivering a range of over 70 products including gluten and wheat free. Family and values are what makes us different, and we are a proud bunch, join us and you too could become a national treasure at Warburtons.

Are you a highly motivated, experienced HR professional who excels at people management, with experience of running a centralised people services operation?

An opportunity has arisen to lead our fast-paced People Services team, based at our Head Office in Bolton, delivering a customer focused, administrative, transactional and first level HR advisory service, providing the best possible experience for our people and managers.

This is an exciting role and you’ll be responsible for leading and overseeing a customer focused team, driving performance to deliver a best-in-class service to the business and play a key role in continuously improving our processes, documentation and policies. You will be responsible for the ongoing maintenance and update of these policies ensuring compliance, governance and a consistent alignment between policy maintenance and frontline service delivery.

With a data-driven mindset, you will have strong analytical skills to monitor, report and improve key performance KPIs. You will work closely with the HRIS and Analytics team to continuously improve the quality and efficiency of the service being provided

You will have a proven track record of leading, motivating, coaching and developing a high performing team, with excellent communication skills and relationship builder. The People Services team serves the entire business, so relationships with all functions including our manufacturing and distribution operations, talent acquisition, payroll and site people teams are critical to ensure that the quality of the service provided to our people is as good as the quality of our products.

We welcome early applications and we reserve the right to close this job early, if suitable candidates are identified for interview prior to the closing date.

Key Accountabilities and Measures

• People Services team leadership and development
• Ensuring a strong employee experience and embedding a customer-centric service culture
• Partnership with HRIS and digital enablement
• Continuous improvement mindset and embedding new ways of working
• Key performance indicators and service level reporting
• HR compliance, risk management, process and policies
• Collaboration and stakeholder management
• Previous experience in leading a professional HR/People services function
• Demonstrates exceptional customer focus and experience at the heart of everything you do
• Experience of a cloud based ESS/MSS integrated HR technology. Ideally a good working knowledge of Core HR systems, Onboarding, Ticketing and Document Management Systems. SAP Success Factors desirable but any major HR system experience.
• Able to understanding and execute a variety of different terms and conditions. Ideally have experience of working with Collective Agreements.
• Relentlessly provide process excellence and have a continuous improvement mindset to support our roadmap to digitising all people related processes.
• Analytical, able to interpret data and trends and take appropriate action
• Strong interest in compliance, governance and auditing to strive for optimum accuracy of HR data.
• Exceptional communicator
• Strong stakeholder management skills with the ability to engage diverse populations including HR, leaders and employees
• Sound understanding of ER, employment law and people related legislation
• Proven leader and coach, able to set and achieve performance standards.

Extra Dough

At last and by no means least, you will want to know what your breads worth:

• A slice of the annual profits through our discretionary profit share
• Family time is important to us and we know it will be to you, so you’ll start you on 5 weeks holiday with an option to purchase an extra 5 days each year
• Life assurance
• Private Medical Insurance
• Extra Dough through retail discounts and other health and wellbeing services

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do.