Service Delivery Manager

TN United Kingdom; Camberley; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Facilities Manager to oversee the operational delivery of essential services across a diverse portfolio. This pivotal role involves managing subcontracted delivery, ensuring compliance with health and safety standards, and fostering strong client relationships. With a focus on sustainability and innovation, the company offers a collaborative work environment and flexible arrangements to support work-life balance. If you have a strong background in facilities management and are ready to make an impact, this opportunity is for you.

Benefits

26 Days Holiday (+ Bank Holidays)

Generous Pension Contribution

Life Assurance

Training and Development Opportunities

Flexible Working Arrangements

Qualifications

• Extensive experience managing multi-discipline facilities management.
• Strong client relationship development skills are essential.

Responsibilities

• Manage operational delivery of M&E/Fabric and Hard services.
• Ensure service standards are maintained across multiple sites.

Skills

Stakeholder Management

Facilities Management

Health & Safety Compliance

Performance Management (SLA/KPI)

Technical Background

CAFM Systems

Military/Defence Exposure

Job description

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Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are recruiting for a pivotal role within our Technical Services team as part of a new Defence contract covering a London portfolio.

Job Description

The Technical Facilities Manager will have responsibility for the operational delivery of M&E/Fabric and Hard services works including planned, reactive, and small quoted works across numerous sites in the region. You will manage the overall performance of our sub-contracted delivery to ensure service standards are maintained. You will review operating performances to ensure efficiency and maximize first-time fix ratio. Extensive experience managing multi-discipline facilities management and the ability to develop strong client relationships are essential.

This is a new contract dedicated to the RFCA (Reserve Forces Cadet’s Associations), launching in August 2024. The role is required immediately to support the contract's mobilization.

Responsibilities

As above

Essential Qualifications/Skills

• Experience managing a large regional area with multiple sites
• Military / Defence exposure preferred
• Excellent stakeholder management skills
• Experience managing performance (SLA’s/KPI’s) using CAFM systems
• Solid knowledge of Health & Safety and Compliance legislation (SFG20)
• Technical background + IOSH Trained
• Must have worked in the UK for the last 5 years (clearance requirement)

In return, we offer additional training and development, 26 days holiday (+ bank holidays), a generous pension contribution, life assurance, and more.

We are VINCI Facilities – experts in the built environment. We deliver cost-effective and sustainable solutions to public and private sector clients, committed to sustainability and innovation. Recognized as the top-ranked FM service provider in the 2020 Sustainable FM Index, we prioritize our people and foster a collaborative workplace.

VINCI Facilities values fairness, inclusion, and respect, celebrating diversity and ensuring equitable opportunities for all employees. We encourage applications from all backgrounds and offer flexible working arrangements, including options for remote work, to support work-life balance.